Studio General Manager: Growth, Leadership & Pilates

JETSET Pilates®; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

JETSET Pilates is seeking a General Manager in Chicago to lead daily studio operations and growth initiatives. The GM will balance leadership with hands‑on instruction and ensure adherence to brand standards while fostering a productive, client‑focused environment.

The role emphasizes performance management, scheduling, and local marketing to drive client acquisition and membership growth, with close collaboration across leadership and studio teams.

Responsibilities

• Work closely with leadership to manage day‑to‑day operations of the studio and implement company‑wide strategies, policies, and procedures
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio‑specific goals
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed
• Plan and host team meetings and social events
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

Job description

JETSET Pilates is seeking a General Manager in Chicago to lead daily studio operations and growth initiatives. The GM will balance leadership with hands‑on instruction and ensure adherence to brand standards while fostering a productive, client‑focused environment.

The role emphasizes performance management, scheduling, and local marketing to drive client acquisition and membership growth, with close collaboration across leadership and studio teams.