Studio General Manager: Growth, Leadership & Performance

JETSET Pilates®; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

JETSET Pilates in Chicago, IL is seeking a General Manager to lead studio operations, grow the business, and model the brand for staff and clients. This role emphasizes relationship-building, accountability, and strategic execution to deliver exceptional experiences.

You will oversee class and staff schedules, drive local marketing, manage reports on KPIs, and support hiring and training. The GM will participate in the training program and instruct an average of 8 classes per week while present

Responsibilities

• Oversee daily studio operations and implement company policies.
• Ensure service standards and customer experience.
• Run reports and analyze KPIs on sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition.
• Respond to client inquiries and concerns promptly.
• Foster relationships with local fitness communities and potential partners.
• Create and maintain class and staff schedules.
• Manage inventory for supplies, retail, and beverages.
• Plan team meetings and events.
• Oversee hiring of instructors and studio leads.
• Drive studio performance on metrics like classes and memberships.

Skills

Leadership

Operations management

People management

Sales/Marketing

Analytics/reporting

Customer service

Relationship building

Job description

JETSET Pilates in Chicago, IL is seeking a General Manager to lead studio operations, grow the business, and model the brand for staff and clients. This role emphasizes relationship-building, accountability, and strategic execution to deliver exceptional experiences.

You will oversee class and staff schedules, drive local marketing, manage reports on KPIs, and support hiring and training. The GM will participate in the training program and instruct an average of 8 classes per week while present