Pilates Studio GM & Growth Leader

JETSET Pilates®; Irvine (CA); On-site; USD 75,000 - 120,000; Full time

Job summary

JETSET Pilates is seeking a General Manager to lead studio operations, growth, and team development in Irvine. The GM will balance class instruction, daily operations, and strategic initiatives to enhance client experience and business metrics.

The role requires active involvement in staffing, scheduling, and local marketing, with regular reporting on sales, utilization, and payroll. A strong emphasis on partnerships within the local wellness community is essential.

Qualifications

• Experience in studio operations and daily management.
• Proven ability to lead teams and coordinate staff.
• Strong customer service focus and guest experience.
• Ability to develop and execute local marketing initiatives.
• Experience in hiring and developing staff.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

Skills

Leadership

Operations management

Customer service

Marketing

People management

Tools

Reporting

Scheduling

Payroll

Job description

JETSET Pilates is seeking a General Manager to lead studio operations, growth, and team development in Irvine. The GM will balance class instruction, daily operations, and strategic initiatives to enhance client experience and business metrics.

The role requires active involvement in staffing, scheduling, and local marketing, with regular reporting on sales, utilization, and payroll. A strong emphasis on partnerships within the local wellness community is essential.