Pickup Operations Coordinator

SwiftX Inc.; California (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Overtime pay (1.5x)

Bonus

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical insurance

Dental and Vision Insurance

STD/LTD

Job summary

SwiftX Inc. is seeking a Logistics Dispatch Specialist to coordinate daily pickup schedules and support dispatch operations. You will monitor SLA performance, communicate with drivers and customers, and assist with route optimization for large-volume and key accounts.

You will also investigate exceptions, track KPIs, and support cost analysis in a fast-paced environment. Mandarin and English bilingual communication is required.

Qualifications

• Bachelor’s degree preferred.
• 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred.
• Strong communication and coordination skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to work in a fast-paced operational environment.
• Proficiency in Excel and basic operational systems.
• Strong organizational and multitasking skills.
• Bilingual in Mandarin and English.

Responsibilities

• Coordinate daily pickup schedules and support dispatch operations
• Monitor pickup SLA performance and follow up on delayed or failed pickups
• Communicate with drivers and customers regarding pickup status and operational updates
• Support pickup operations for large-volume and key account customers
• Investigate and resolve pickup-related operational exceptions
• Assist with pickup route optimization and operational efficiency improvements
• Track and maintain pickup operational records and KPI reports
• Support pickup cost tracking and operational data analysis
• Coordinate with warehouse and transportation teams to ensure smooth operational execution
• Assist with peak season operational support and capacity coordination

Skills

Strong communication

Coordination skills

Detail-oriented

Problem-solving

Multitasking

Excel

Education

Bachelor’s degree preferred

Tools

Excel

Job description

SwiftX Inc. is seeking a Logistics Dispatch Specialist to coordinate daily pickup schedules and support dispatch operations. You will monitor SLA performance, communicate with drivers and customers, and assist with route optimization for large-volume and key accounts.

You will also investigate exceptions, track KPIs, and support cost analysis in a fast-paced environment. Mandarin and English bilingual communication is required.