Pickup & Dispatch Operations Specialist

SwiftX Inc.; Eastvale (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO 7 days

Paid sick leave

Paid holidays

401K

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Job summary

SwiftX Inc. in Eastvale, CA is seeking a logistics professional to coordinate daily pickup schedules and support dispatch operations. You will monitor SLA performance and communicate with drivers and customers on status updates.

The role supports large-volume and key accounts, investigates pickup issues, and contributes to route optimization. Strong Mandarin/English, Excel, and organization are required.

Qualifications

• Bachelor’s degree preferred.
• 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred.
• Strong communication and coordination skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to work in a fast-paced operational environment.
• Proficiency in Excel and basic operational systems.
• Strong organizational and multitasking skills.
• Bilingual in Mandarin and English.

Responsibilities

• Coordinate daily pickup schedules and support dispatch operations.
• Monitor pickup SLA performance and follow up on delayed or failed pickups.
• Communicate with drivers and customers regarding pickup status and operational updates.
• Support pickup operations for large-volume and key account customers.
• Investigate and resolve pickup-related operational exceptions.
• Assist with pickup route optimization and operational efficiency improvements.
• Track and maintain pickup operational records and KPI reports.
• Support pickup cost tracking and operational data analysis.
• Coordinate with warehouse and transportation teams to ensure smooth operational execution.
• Assist with peak season operational support and capacity coordination.

Skills

Communication

Detail-oriented

Problem solving

Fast-paced environment

Organizational skills

Multitasking

Mandarin/English

Education

Bachelor's degree

Tools

Excel

Operational systems

Job description

SwiftX Inc. in Eastvale, CA is seeking a logistics professional to coordinate daily pickup schedules and support dispatch operations. You will monitor SLA performance and communicate with drivers and customers on status updates.

The role supports large-volume and key accounts, investigates pickup issues, and contributes to route optimization. Strong Mandarin/English, Excel, and organization are required.