Physician Services Clerk - Front Desk

Lifepoint Health; Georgetown (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401K benefits

Paid time off

Employee Assistance Program

Tuition reimbursement

Job summary

Centerpoint - Georgetown Walk-In Clinic in Georgetown, KY is seeking a Physician Services Clerk to deliver quality front-office service and coordinate EMR activities. You will collect demographics, verify insurance, handle payments, and manage patient flow with a courteous, problem-solving approach.

The role requires strong communication, customer service, and the ability to work in a fast-paced environment while supporting the Office Manager and care team.

Qualifications

• High school diploma or equivalent required; an Associate's degree or higher is preferred.
• Experience with computers, medical terminology, and coding is preferred.
• Excellent oral and written communication skills are essential.
• Strong customer service skills are necessary for patient interactions.
• Ability to work in a fast-paced environment, handle stress, and problem-solve.

Responsibilities

• Provide quality front-office service to patients and families.
• Notify office manager of patient issues or complaints promptly.
• Collect demographic information and update the practice management system.
• Inform patients about long waits and offer alternatives.
• Ensure clear telephone communication and relay messages.
• Coordinate EMR/medical record activities.
• Process payments and safeguard cash handling.
• Schedule patients and manage appointment flow.
• Verify insurance eligibility and obtain prior authorizations as needed.
• Educate patients about balances due and collect payments.
• Make appointment confirmation calls.
• Complete required in-services and trainings.
• Assist in developing patient satisfaction improvements.
• Refer patients to other care team members when needed.

Skills

Oral & written communication

Customer service

Fast-paced environment

EMR / office coordination

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Computers & medical terminology

Job description

Your experience matters

Centerpoint - Georgetown Walk-In Clinic is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Physician Services Clerkjoining our team, you're embracing a vital mission dedicated to making communities healthier® Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we're looking for:

The Physician Services Clerkprovides quality customer service to patients and performs those functions delegated and assigned by the Office Manager

How You'll Contribute

• Carry out front office activities in a kind and courteous manner and is helpful to customers and their families.

• Notify office manager of customer complaints in a timely manner.

• Gather appropriate demographic information on each customer and update the practice management system.

• Notify customers of long waits and offers alternatives.

• Ensure effective telephone communication and documents messages.

• Coordinate all EMR/medical record activities.

• Collect and post payments and ensure safety and security of all monies.

• Schedule patients and coordinates appointment scheduler activities to facilitate efficient patient flow.

• Perform insurance eligibility verification and obtain prior authorization as needed.

• Research patient ledger in effort to educate patient on balances due and collect payment for services rendered.

• Performs appointment confirmation telephone calls.

• Complete required in-services.

• Participate in the development and implementation of patient satisfaction improvements.

• Makes referrals to other medical care team members when needed

Requirements and Qualifications:

• Education:High school diploma or equivalent required, Associate's degree or high preferred.

• Knowledge and experience with computers, coding, and medical terminology preferred.

• Excellent oral and written communication skills.

• Excellent customer service skills.

• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner.

Schedule: Full Time: 40 - hour work week varying day shift schedule between 7:00AM -7:00PM

EEOC Statement

Centerpoint - Georgetown Walk-In Clinicis an Equal Opportunity Employer. Centerpoint - Georgetown Walk-In Clinicis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.