Patient Access Representative

Lifepoint Health; Georgetown (KY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health benefits

Competitive PTO

Employee Assistance Program

Tuition reimbursement

Job summary

Centerpoint Health - Georgetown Hospital, part of Lifepoint Health, seeks a Patient Access Representative to collect demographics, verify benefits and collect payments at the point of service. This PRN role focuses on welcoming patients and expediting admissions with accuracy and professionalism.

Responsibilities include entering data, distributing forms, obtaining authorizations, and coordinating with financial counseling as needed. Strong customer service and privacy adherence are required.

Qualifications

• Demonstrates critical thinking and decisive judgment.
• Works with minimal supervision in a fast-paced setting.
• Rapidly learns and navigates multiple software systems.
• Excellent English reading, writing and speaking skills.
• Able to complete the Skills Competency Checklist within 90 days.

Responsibilities

• Collects patient demographic, insurance and financial information for services.
• Verifies benefits and obtains authorizations as needed.
• Collects co-pays/deductibles at point of service to speed admissions.
• Provides a positive first impression of the facility.
• Explain forms, documents and educational handouts to patients and families.
• Verify insurance benefits and precertifications as necessary.
• Determine payments and refer to financial counseling when appropriate.
• Communicate professionally in person and by phone with clear instructions.
• Protect patient privacy and confidentiality in all activities.
• Participate in performance improvement and required education.
• Work alternate shifts/areas as needed to support operations.
• Perform other duties as assigned.

Skills

Critical thinking

Independent work

Learning quickly

English communication

Skills checklist

Education

High School diploma preferred

Job description

Your experience matters

Centerpoint Health - Georgetown Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we're looking for

The Patient Access Representative collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

How you'll contribute

• Ensure all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Determine and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicate professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protect patient privacy and confidentiality in all registration activities.
• Participate in performance improvement and required education.
• Work alternate shifts/areas as needed to support department operations.
• Perform other duties as assigned.

Qualifications & Requirements:

• Education: High School diploma preferred.

• Skills:

  • Critical thinking, decisive judgment.
  • Ability to work with minimal supervision in a fast-paced environment.
  • Rapid learning and navigation of multiple software systems.
  • Effective English communication (read, write, speak, and understand).
  • Ability to complete the Skills Competency Checklist within 90 days of hire.

Schedule: PRN - As Needed

EEOC Statement

Centerpoint Health - Georgetown Hospital is an Equal Opportunity Employer. Centerpoint Health - Georgetown Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.