Physician Relations & Patient Experience Champion

Northwest Eye Surgeons, Inc.; Seattle (WA); On-site; USD 44,000 - 52,000; Full time

Job summary

Northwest Eye Surgeons, Inc. is hiring a Physician Relations & Patient Experience Specialist in Seattle. You will build strong ties with referring physicians, educate partners, and guide patients through referrals to ensure seamless access to care.

You will coordinate communications among providers, patients, and clinical teams, delivering timely updates and reports, while identifying workflow improvements to elevate the referral experience.

Qualifications

• Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Skills

Relationship building

Customer service

Communication

Organization

Multitasking

Tools

EMRs

CRM systems

Referral management software

Job description

Northwest Eye Surgeons, Inc. is hiring a Physician Relations & Patient Experience Specialist in Seattle. You will build strong ties with referring physicians, educate partners, and guide patients through referrals to ensure seamless access to care.

You will coordinate communications among providers, patients, and clinical teams, delivering timely updates and reports, while identifying workflow improvements to elevate the referral experience.