Physician Relations & Patient Experience Lead

Northwest Eye Surgeons - Alderwood; Lynnwood (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients in North King County and South Snohomish County. This role focuses on building physician partnerships and ensuring concierge-level care from referral to follow-up.

You will collaborate with teams to remove barriers, provide timely updates, and continually improve workflows to enhance the patient journey.

Qualifications

• Three or more years of healthcare experience, preferably with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Skills

Relationship-building

Customer service

Organization

Communication

Education

Three+ years healthcare experience

Tools

EMRs

CRM systems

Referral management software

Job description

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients in North King County and South Snohomish County. This role focuses on building physician partnerships and ensuring concierge-level care from referral to follow-up.

You will collaborate with teams to remove barriers, provide timely updates, and continually improve workflows to enhance the patient journey.