Healthcare Partnerships & Patient Experience Leader

Northwest Eye Surgeons - Northgate; Seattle (WA); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Northwest Eye Surgeons is seeking a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients. You will support and strengthen physician partnerships and ensure every referred patient experiences seamless, concierge-level care from referral to follow-up.

In this role, you will visit provider offices, educate referral partners, coordinate communication between providers, patients, and our clinical teams, and help remove

Formación

• Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Responsabilidades

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Conocimientos

Relationship building

Customer service

Organizational skills

Independent work

Communication skills

Descripción del empleo

Northwest Eye Surgeons is seeking a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients. You will support and strengthen physician partnerships and ensure every referred patient experiences seamless, concierge-level care from referral to follow-up.

In this role, you will visit provider offices, educate referral partners, coordinate communication between providers, patients, and our clinical teams, and help remove