Physician Relations & Patient Experience Specialist

Northwest Eye Surgeons, Inc.; Edmonds (WA); On-site; USD 44,000 - 52,000; Full time

Job summary

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to bridge between our specialists, referring providers, and patients across North King County and South Snohomish County. The role focuses on strengthening physician partnerships and delivering concierge-level care from referral through follow-up.

You will build trusted relationships with referring physicians, educate partners, and coordinate across clinical teams to ensure timely access and exceptional patient

Qualifications

• Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Skills

Relationship building

Customer service

Organizational skills

Multitasking

Independent work

Communication skills

Tools

EMR systems

CRM systems

Referral management software

Job description

Build Relationships. Improve Patient Care. Make a Difference.

Job Type: Full-time

Build Relationships. Improve Patient Care. Make a Difference.

Now Hiring: Physician Relations & Patient Experience Specialist

Do you love building relationships, solving problems, and creating exceptional customer experiences? Edmonds Eye MD is looking for a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients. This role will support North King County and South Snohomish County, helping strengthen physician partnerships and ensure every referred patient experiences seamless, concierge-level care from referral to follow-up.

In this highly visible role, you'll build and maintain strong relationships with referring providers, collaborate across teams, and help make healthcare easier for both providers and patients. If you're energized by connecting with people, solving problems, and creating exceptional experiences, we'd love to meet you.

As our Physician Relations & Patient Experience Specialist, you will:

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

We're Looking For Someone Who Is

• Relationship-focused and enjoys networking with medical professionals
• Passionate about delivering outstanding customer service
• Organized, proactive, and able to manage multiple priorities
• Comfortable working independently while collaborating with a team
• A strong communicator who builds trust quickly

Requirements

Qualifications

• Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Why Edmonds Eye MD/Sight Partners?

At Edmonds Eye MD, we believe exceptional patient care begins with exceptional relationships. You'll join a collaborative team that values service, innovation, and making healthcare easier for both patients and providers.

If you're looking for a career where your ability to build relationships truly makes an impact, we’d love to hear from you.

Salary Description

$32 - $38 Hourly