Physician Relations & Patient Experience Lead

Northwest Eye Surgeons, Inc.; Lynnwood (WA); On-site; USD 44,000 - 52,000; Full time

Job summary

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients. This role covers North King County and South Snohomish County, focusing on strengthening physician partnerships and ensuring concierge-level care from referral to follow-up.

You will visit provider offices, educate referral partners, coordinate communication among providers, patients, and clinical teams, and identify workflow

Qualifications

• Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Skills

Healthcare experience

Relationship building

Communication skills

Problem-solving

CRM/EMR familiarity

Tools

EMR/CRM software

Job description

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to serve as the bridge between our specialists, referring providers, and patients. This role covers North King County and South Snohomish County, focusing on strengthening physician partnerships and ensuring concierge-level care from referral to follow-up.

You will visit provider offices, educate referral partners, coordinate communication among providers, patients, and clinical teams, and identify workflow