Physician Referral Operations Supervisor

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 29,659 - 51,907; Full time

Job summary

Johns Hopkins Medicine is seeking a supervisor for the Hopkins Access Line to coordinate physician-to-physician communications. The role leads a team, assesses referring physicians' needs, and guides them through internal systems to access information.

The position requires five years as a Hopkins Access Line Referral Coordinator, strong interpersonal skills, and experience managing staff schedules in a fast-paced environment.

Qualifications

• Five years of experience as a Hopkins Access Line Referral Coordinator.
• Strong interpersonal skills to interface with peers and handle issues in a high-stress environment.
• Experience managing staff schedules and ensuring coverage for calls.

Responsibilities

• Oversee the team coordinating physician-to-physician communications.
• Assess needs of referring physicians and guide them through internal systems.
• Manage staff schedules and ensure coverage for seamless operations.

Skills

Interpersonal skills

Analytical skills

multitasking

Healthcare customer service

Medical terminology

Education

High School or equivalent

Some college

Tools

HAL computer database

ACD (Automatic Call Distributor)

Job description

Johns Hopkins Medicine is seeking a supervisor for the Hopkins Access Line to coordinate physician-to-physician communications. The role leads a team, assesses referring physicians' needs, and guides them through internal systems to access information.

The position requires five years as a Hopkins Access Line Referral Coordinator, strong interpersonal skills, and experience managing staff schedules in a fast-paced environment.