HAL SUPERVISOR

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 29,659 - 51,907; Full time

Job summary

Johns Hopkins Medicine is seeking a supervisor for the Hopkins Access Line to coordinate physician-to-physician communications. The role leads a team, assesses referring physicians' needs, and guides them through internal systems to access information.

The position requires five years as a Hopkins Access Line Referral Coordinator, strong interpersonal skills, and experience managing staff schedules in a fast-paced environment.

Qualifications

• Five years of experience as a Hopkins Access Line Referral Coordinator.
• Strong interpersonal skills to interface with peers and handle issues in a high-stress environment.
• Experience managing staff schedules and ensuring coverage for calls.

Responsibilities

• Oversee the team coordinating physician-to-physician communications.
• Assess needs of referring physicians and guide them through internal systems.
• Manage staff schedules and ensure coverage for seamless operations.

Skills

Interpersonal skills

Analytical skills

multitasking

Healthcare customer service

Medical terminology

Education

High School or equivalent

Some college

Tools

HAL computer database

ACD (Automatic Call Distributor)

Job description

What Awaits You?

Career growth and development

Diverse and collaborative working environment

Affordable and comprehensive benefits package

POSITION SUMMARY

Reporting to the Lifeline Program Manager, this role oversees the team that coordinates physician-to-physician communications. The supervisor serves as a key resource, assessing the needs of referring physicians and assisting them in navigating internal systems to access information. Responsibilities include managing staff schedules and ensuring adequate coverage to maintain seamless operations.

Shift

Full-time position, 40 hours per week, rotating shift. Holiday and weekend work is required.

Education

High School or equivalent required; some college or preferred.

Knowledge

Work requires comprehensive knowledge of The Johns Hopkins Enterprise, including how to obtain the information required to facilitate physician communications. Must have working knowledge of JHMI policies and procedures.

Skills

Work requires comprehensive knowledge of JHMI and its policies and procedures. Skills are generally acquired through 5 years of experience as a Hopkins Access Line Referral Coordinator. Must have substantial interpersonal skills necessary to interface with peers in the work environment and to manage customer complaints and issues. Must be able to handle a fast-paced environment and potentially high-stress situations. Able to manage multiple work priorities. Analytical skills required to resolve problems. Experience in a service-related healthcare occupation.

Work Experience

Five years of experience as a Physician Referral Coordinator. Some experience with budget management and maintenance of office equipment. Basic understanding of the HAL computer database system and the ACD (Automatic Call Distributor). Strong medical terminology is normally acquired through a formal course.

Supervisory Responsibility

Serves as a resource for staff personnel. Ability to work in a self-directed fashion with little immediate oversight. Participates and makes recommendations in the interview process. Completes evaluations for assigned staff members and meets with them to review. Manages attendance discipline and performance discipline with input from the manager. Participates in the training of new personnel in work processes and competencies. Orients team members to the expediter functions. Prepares payroll; develops and posts schedules; monitors attendance; recommends schedule changes to cover increased call volumes. Oversees the daily operations of Hopkins Access Line. Ensure quality control with calls and documentation. Develop and coach staff for improved performance.

Salary Range

Minimum 21.53/hour - Maximum 37.68/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.