HAL SUPERVISOR

Johns Hopkins Hospital; Washington (District of Columbia); On-site; USD 45,000 - 78,000; Full time

Job summary

Johns Hopkins Health System is seeking a Manager/Supervisor to oversee the Hopkins Access Line, coordinating physician communications and staff scheduling.

The role requires a high school diploma (some college preferred) and five years of related experience, with a full‑time 40‑hour week and rotating shifts including holidays and weekends.

Qualifications

• Five years as a Physician Referral Coordinator or equivalent experience.
• Budget management and maintenance of office equipment experience.
• Familiarity with the HAL computer database system and ACD.

Responsibilities

• Interview staff and complete evaluations, conduct performance reviews.
• Manage attendance, discipline, and payroll.
• Train new personnel and orient team members to expedited functions.
• Oversee daily operations of Hopkins Access Line and ensure call quality and documentation.
• Develop and coach staff for improved performance.
• Participate in staff scheduling to ensure seamless operations.

Skills

Interpersonal skills

Multitasking

Healthcare service experience

Education

High school diploma

Some college preferred

Tools

HAL database

ACD system

Job description

Position Summary

Reporting to the Lifeline Program Manager, the Manager/Supervisor oversees the team that coordinates physician‑to‑physician communications, serves as a key resource for referring physicians, and manages staff schedules to maintain seamless operations.

Shift

Full‑time position, 40 hours per week, rotating shift. Holiday and weekend work required.

Education

High School diploma or equivalent required; some college education preferred.

Knowledge

• Comprehensive knowledge of The Johns Hopkins Enterprise and the ability to retrieve information to facilitate physician communications.
• Working knowledge of JHMI policies and procedures.

Skills

• Strong interpersonal skills to interface with peers, manage customer complaints, and handle high‑stress situations.
• Ability to manage multiple priorities, work in a fast‑paced environment, and resolve problems analytically.
• Experience in a service‑related healthcare occupation.

Work Experience

• Five years as a Physician Referral Coordinator or equivalent experience.
• Experience with budget management, maintenance of office equipment, and the HAL computer database system.
• Familiarity with the ACD (Automatic Call Distributor) and strong medical terminology.

Supervisory Responsibility

• Serve as a resource for staff and work independently with little oversight.
• Participate in the interview process, complete evaluations, and conduct performance reviews.
• Manage attendance, discipline, and performance, and prepare payroll.
• Train new personnel and orient team members to expedited functions.
• Oversee daily operations of the Hopkins Access Line, ensuring quality control with calls and documentation.
• Develop and coach staff for improved performance.

Salary Range

Minimum $21.53 per hour – maximum $37.68 per hour. Compensation commensurate with equity and experience for roles of similar scope and responsibility.

Benefits

Career growth and development opportunities, diverse and collaborative working environment, and an affordable and comprehensive benefits package.

Equity, Diversity and Inclusion

We are committed to creating a welcoming and inclusive environment, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug‑free workplace employers.

Equal Opportunity Employment

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.