PATIENT SERVICE COORDINATOR I

Johns Hopkins Care at Home; Baltimore (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive benefits package

Career growth and development opportunities

Tuition reimbursement

Job summary

A leading community health care provider is seeking a Patient Service Coordinator I in Baltimore. The role involves coordinating patient services, providing exceptional customer service, and ensuring effective communication across care schedules. The ideal candidate should possess strong communication skills and a background in customer service, particularly in a medical setting.

Qualifications

• 2 years customer service experience preferred.
• Experience in a medical environment preferred.
• 6 months call center experience preferred.

Responsibilities

• Coordinates scheduling for existing patients to ensure continuity of care.
• Handles customer inquiries with empathy and professionalism.
• Ensures clear communication about services.

Skills

Effective communication

Verbal and written communication

Multi-tasking

Empathy

Time management

Education

High School Diploma or equivalent

Post-high school education or training

Tools

Basic Computer Skills

Job description

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Requisition #:652883 Location: Johns Hopkins Care at Home, Baltimore, MD 21201 Category: Clerical and Administrative Support Schedule: Day Shift Employment Type: Full Time

You were meant for Hopkins. Johns Hopkins Pharmaquip is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. Our employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Patient Service Coordinator I coordinates with customers to schedule patient services efficiently. Exceeds customer expectations through superior service, demonstrating empathy, patience, and a positive attitude. Ensures clear communication about the scope of services, ongoing care, coverage, and financial responsibilities. Coordinates scheduling for existing patients to ensure continuity of care. Demonstrates effective communication skills to evaluate caller needs, provide solutions, and close requests.

Hear from our hospital president: https://www.youtube.com/watch?v=qj5KuB34gU8

Shift: Full Time, Day Shift, Weekends Included

Education:

• High School Diploma or equivalent
• Post-high school education or training, preferred

Knowledge:

• Basic Computer Skills
• Basic medical terminology for homecare
• Customer service principles and expectations

Skills:

• Effective and professional communication with customers and referrals
• Verbal and written communication skills
• Multi-tasking and follow-through
• Call center experience, minimum 6 months
• Timeliness and prioritization
• Empathy, patience, positive attitude
• Time management and organization skills

Work Experience:

• 2 years customer service, preferred
• Experience in a medical environment and familiarity with durable medical equipment, preferred
• 2 years call center experience, preferred

Our benefits include:

• Full medical, dental, and vision plans
• Retirement plans
• Paid time off (PTO)
• Tuition reimbursement
• Self-care rewards with Healthy @ Hopkins
• Employee Referral Program Bonus
• And more! Visit https://jhhs.mybenefitsjhhs.com/

Important Notices:

• Applicants requiring sponsorship now or in the future will not be considered.

JHM prioritizes employee health and well-being. Come be healthy at Hopkins!

Diversity and Inclusion are core values. We are committed to creating an inclusive environment where all employees feel valued and contribute to equitable healthcare delivery.

Johns Hopkins Health System and affiliates are drug-free workplaces and equal opportunity employers. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any protected status.

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