Physician Practice Operations Leader

baptisthlth; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

baptisthlth is seeking an experienced healthcare leader to oversee operations across departments, including a call center environment, ensuring compliant, efficient patient access and services.

The ideal candidate has a Bachelor's in Healthcare (or 6+ years leadership), strong data analysis skills, and proficiency with EMR and MS Office; bilingualism is a plus; role requires ability to perform under stress and drive process improvements.

Qualifications

• Bachelor's Degree in Healthcare preferred with a minimum of 5 years' experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines.
• In lieu of Bachelor’s Degree, a minimum of 6 years’ experience in healthcare leadership.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement, i.e., collect data, analyze data, identify process and implement process change.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications.
• Bilingual English, Spanish/Creole preferred.

Skills

Communication skills

Multitasking

Data analysis

Regulatory knowledge

Bilingual

Education

Bachelor's Degree in Healthcare

CHAM certification

Tools

EMR software

MS Office

Job description

baptisthlth is seeking an experienced healthcare leader to oversee operations across departments, including a call center environment, ensuring compliant, efficient patient access and services.

The ideal candidate has a Bachelor's in Healthcare (or 6+ years leadership), strong data analysis skills, and proficiency with EMR and MS Office; bilingualism is a plus; role requires ability to perform under stress and drive process improvements.