Physician Practice Office Coordinator

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 40,000 - 56,000; Full time

Job summary

Lehigh Valley Health Network is seeking an Office Coordinator for the Physician Practice in Allentown, PA. The role supports daily physician practice operations, provides education to clerical staff, and serves as the primary resource for scheduling, referrals, and insurance processes.

The position requires a High School Diploma or GED and 3 years of experience in a physician's office, with strong organizational and communication skills and proficiency in EMR workflows.

Qualifications

• High School Diploma or GED required.
• At least 3 years in a physician's office practice.
• Ability to adapt to interruptions and rapidly changing priorities.
• Excellent organizational and communication skills.
• Knowledge of medical terminology.
• Proficient computer skills.
• Proven proficiency with EMR workflows after orientation.

Responsibilities

• Oversees patient access workflows including internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.
• Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.
• Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.
• Functions as a team member to support practice and network goals and objectives.
• Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment.
• Supports members of care delivery team and quality initiatives.
• Assists with supporting service recovery efforts and patient communication.

Skills

Organizational skills

Communication skills

Medical terminology

EMR workflows

Computer literacy

Education

High School Diploma/GED

Associate's Degree in Business Administration

Tools

EMR systems

Microsoft Office

Job description

Lehigh Valley Health Network is seeking an Office Coordinator for the Physician Practice in Allentown, PA. The role supports daily physician practice operations, provides education to clerical staff, and serves as the primary resource for scheduling, referrals, and insurance processes.

The position requires a High School Diploma or GED and 3 years of experience in a physician's office, with strong organizational and communication skills and proficiency in EMR workflows.