Physician Partnerships & Patient Experience Specialist

Sight Partners; Washington (District of Columbia); On-site; USD 65,000 - 100,000; Full time

Job summary

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to bridge between our specialists, referring providers, and patients across North King County and South Snohomish County. You will strengthen physician partnerships, guide patients through referrals, and ensure concierge-level care from referral to follow-up.

In this role, you will build trust with providers, educate referral partners, and coordinate communication among providers and clinical teams to improve

Qualifications

• Three or more years of healthcare experience, preferably working with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Skills

Relationship building

Customer service

Communication

Organization

Team collaboration

Tools

EMRs

CRM systems

Referral management software

Job description

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to bridge between our specialists, referring providers, and patients across North King County and South Snohomish County. You will strengthen physician partnerships, guide patients through referrals, and ensure concierge-level care from referral to follow-up.

In this role, you will build trust with providers, educate referral partners, and coordinate communication among providers and clinical teams to improve