Physician Experience Specialist

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Westchester Medical Center is seeking a Physician Experience Specialist to enhance the physician onboarding experience through comprehensive process oversight and stakeholder collaboration.

You will manage pre-hire/onboarding checklists, coordinate with leadership and practice managers, and drive standards for physician experience in alignment with regulatory needs. This role emphasizes process improvement and cross-functional teamwork.

Qualifications

• 3–5 years of healthcare experience, preferably in physician practice.
• Proven experience in project management and process optimization.
• Strong customer service, organizational, interpersonal and communication skills.

Responsibilities

• Oversees and enhances physician pre-hire and onboarding checklists, ensuring timely completion and process efficiency.
• Serves as a liaison for leadership, practice managers, and new physicians, delivering updates and resolving onboarding issues.
• Lead the effort to develop clear standards and expectations for physician experience, learning and best practices.
• Develops and implements process improvements to streamline onboarding and status changes.
• Identify delays in onboarding and take corrective action to avoid disruptions; escalate high-priority issues and coordinate with stakeholders.
• Manage confidential provider and practice information with discretion.
• Lead onboarding projects and initiatives aimed at enhancing provider experience and productivity.
• Assist in onboarding alignment with organizational goals and regulatory standards.

Skills

Project management

Process optimization

Customer service

Organizational skills

Interpersonal & communication

Education

Bachelor’s degree

Job description

Job Summary:

The Physician Experience Specialist plays a pivotal role in enhancing the physician new-hire experience by managing a comprehensive onboarding process. This role involves a higher level of responsibility, including process optimization and stakeholder management.

Responsibilities:

• Oversees and enhances physician pre-hire and onboarding checklists, ensuring timely completion and process efficiency.
• Serves as a liaison for leadership, practice managers, and new physicians, delivering updates and resolving complex onboarding issues.
• In collaboration with the Physician Experience Director, lead the effort to develop clear standards and expectations in regard to physician experience, learning and sharing best practices for optimal outcomes.
• Develops and implements process improvements to streamline onboarding and status changes.
• Proactively identify potential delays in the onboarding process and take corrective action to avoid disruptions. Escalates and resolves high-priority issues and works cross-functionally with all stakeholders to ensure seamless onboarding.
• Manages confidential provider and practice-related information with the highest level of discretion.
• Leads onboarding projects and initiatives aimed at enhancing provider experience and reducing time-to productivity.
• Assists in the creation and refinement of onboarding to ensure alignment with organizational goals and regulatory standards.
• Trains and mentors onboarding coordinators, ensuring understanding of best practices and compliance requirements.
• Assist with the resolution of grievances or concerns raised by physicians, escalating as appropriate to senior leadership.
• Work with IT and Support Services to ensure the necessary equipment and furniture is onsite and functional for the physicians prior to their start date.
• Attend biweekly onboarding meetings held by the medical staff office, HR, and manage care and work collaboratively with these departments to eliminate any delays in the physician’s start date.

• Meet with the physicians on their start date to welcome them and ensure a seamless transition to the network.
• Assist in preparations and marketing of the New Physician Meet and Greets.
• Meet with the Physician Experience Director regularly to discuss onboarding updates, bringing any matters of concern to the forefront promptly.
• Performs other special projects and duties as assigned.

Qualifications/Requirements:

Experience:

3–5 years of healthcare experience, preferably in physician practice. Proven experience in project management and process optimization. Strong customer service, organizational, interpersonal and communication skills. Experience working cross-functionally with senior leadership and multiple departments. Ability to multitask and independently manage high-priority tasks in a fast-paced environment.

Education:

Bachelor’s degree required. An equivalent combination of experience and education may be substituted for degree requirements.

Licenses / Certifications:

Other:

Special Requirements: