Physician Experience & Onboarding Concierge

SCA Health; United States; On-site; USD 90,000 - 145,000; Full time

Job summary

SCA Health is seeking a Provider Experience Manager in the United States to serve as the single point of contact for physicians from offer to year-one integration. You will coordinate onboarding, credentialing, IT access, and communications to ensure a seamless start and ongoing engagement within our Optum-backed specialty care network.

The role requires 3–7 years in physician relations or healthcare operations, strong organizational & communication skills, and a proactive, service-oriented

Qualifications

• Undergraduate degree in business, healthcare administration, communications, or related field.
• 3–7 years of experience in physician relations, provider onboarding, concierge services, customer success, project management, or healthcare operations.
• Demonstrated ability to manage complex, multi-step processes with precision and consistency.
• Exceptional organizational skills, with the ability to track dozens of tasks and timelines simultaneously.
• Outstanding written and verbal communication skills, including the ability to communicate professionally with physicians and executives.
• Experience leveraging CRM platforms and project tracking tools to manage client relationships and timelines.
• High emotional intelligence, resourcefulness, and a service-oriented mindset.
• Strong problem-solving capabilities and a proactive, anticipatory approach.
• Ability to work both independently and collaboratively in a dynamic environment.

Responsibilities

• Concierge-Level New Physician Lane Coordination.
• Serve as the physician’s single point of contact from offer acceptance through go-live and throughout the guarantee period.
• Develop and maintain individualized plans for each new physician, ensuring all milestones, deadlines, and dependencies are tracked and met.
• Partner with provider recruitment, credentialing, MSO operations, practice leadership, HR, IT, marketing, and other stakeholders to ensure smooth onboarding and integration into the practice.
• Schedule and lead check-ins at regular intervals to assess progress, identify barriers, and elevate support needs.
• Ensure physicians have the tools, resources, relationships, and operational clarity necessary to thrive in their first year.
• Monitor practice ramp, early performance indicators, and cultural integration, proactively surface risks and opportunities.
• Provide consistent, clear, and proactive communication, ensuring physicians always know what to expect and who is responsible for each step.
• Anticipate needs by thinking several steps ahead and coordinating behind the scenes to prevent bottlenecks.
• Deliver responsive and solution-oriented support with professionalism and urgency.
• Maintain a detailed tracker for each new physician, including credentialing status, licensing, IT access, EMR training, scheduling, marketing steps, and operational readiness.
• Coordinate welcome materials, technology setup, bios/photos, marketing announcements, and meet-and-greets with key leaders.
• Conduct surveys and craft structured feedback loops to improve the new provider experience.
• Work closely with market operations partners to address workflow concerns, resource gaps, or integration challenges.
• Ensure all guarantee-period documentation and expectations are understood and monitored.
• Facilitate introductions to referral sources, community partners, and internal service line leaders where relevant.
• Develop standardized processes, templates, and communication pathways to create consistency across markets.
• Track, report, and present physician engagement metrics, throughput, and risk indicators to leadership.
• Maintain strict confidentiality and operate with the highest degree of professionalism and tact.

Skills

Organizational skills

Written & verbal communication

CRM platforms

Project tracking tools

Emotional intelligence

Problem solving

Independent and collaborative work

Education

Undergraduate degree in business/healthcare administration/communications

Tools

CRM platforms

Project tracking tools

Job description

SCA Health is seeking a Provider Experience Manager in the United States to serve as the single point of contact for physicians from offer to year-one integration. You will coordinate onboarding, credentialing, IT access, and communications to ensure a seamless start and ongoing engagement within our Optum-backed specialty care network.

The role requires 3–7 years in physician relations or healthcare operations, strong organizational & communication skills, and a proactive, service-oriented