Physician Experience Manager

CHS Career Site; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Community Health Systems, Inc. seeks a Physician Experience Manager to drive engagement initiatives and measure provider satisfaction across the organization.

The role oversees the annual clinician engagement survey, analyzes results, and partners with medical leadership to implement data-driven improvements in the practice environment and culture, across inpatient and ambulatory settings. You will lead cross-functional teams, develop training and leadership development programs, and manage

Qualifications

• Bachelor's degree in healthcare administration or related field required.
• Master's degree preferred (MHA, MBA, MSN or healthcare leadership).
• 3–5 years in healthcare admin or provider engagement, patient experience or related areas.
• Experience analyzing survey data and driving improvement initiatives.
• Experience collaborating with physician leaders and healthcare executives.

Responsibilities

• Lead end-to-end clinician engagement survey program annually.
• Develop scorecards and dashboards to track retention and engagement.
• Coordinate physician leadership development and communication training.
• Support action-planning frameworks and culture improvement.
• Collaborate with cross-functional teams and ensure policy compliance.

Skills

Physician engagement

Data analysis

Survey administration

Cross-functional collaboration

Project management

Communication skills

Program development

Healthcare operations

Education

Bachelor's degree in Healthcare Administration

Master's in Healthcare Administration / MBA / Nursing / Healthcare Leadership

Education plus experience may substitute degree

Tools

Survey tooling

Analytics dashboards

Vendor management tools

Job description

Job Summary

The Physician Experience Manager leads operational initiatives and daily program strategies designed to measure, analyze, and enhance physician and advanced provider engagement, satisfaction, and the practice environment across the organization. Reporting to clinical experience leadership, this role manages the end-to-end administration of clinician engagement surveys, tracks performance metrics, and supports action-planning frameworks. The position collaborates cross-functionally with medical staff leadership and executive teams to operationalize provider leadership development, streamline communication channels, and drive retention and culture improvement initiatives.

Essential Functions

• Manages the end-to-end administration of the annual clinician engagement survey cycle across hospital and ambulatory care environments.
• Analyzes provider engagement metrics and maintains scorecards and analytical dashboards to track leading and lagging performance indicators, including retention rates and engagement percentiles.
• Implements and monitors compliance for executive leadership rounding frameworks focused on physician responsiveness and operational support.
• Coordinates the planning, execution, and follow-up for physician leadership skill-building, communication training, and ongoing professional development programs.
• Oversees operational physician communication channels, including newsletters, open forum logistics, and online resource pages.
• Develops and distributes educational materials, job aids, micro-learning modules, and recognition programs for physicians and advanced practice providers across care settings.
• Partners with physician leaders, medical directors, and health system executives to translate survey insights into actionable performance and culture improvement plans.
• Leads special projects and ad-hoc operational initiatives aligned with enterprise clinical experience and organizational culture goals.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Development, or a related field required
• Master's Degree in Healthcare Administration (MHA), Business Administration (MBA), Nursing (MSN), or Healthcare Leadership/Organizational Behavior preferred
• A combination of education and related experience may be considered in lieu of a degree.
• 3-5 years of progressive experience in healthcare administration, physician relations, clinical operations, provider engagement, or patient experience required
• Experience analyzing provider or patient survey data and developing improvement initiatives requiredExperience collaborating with physician leaders and healthcare executives to execute operational initiatives required
• Experience managing multi-facility or regional programs across inpatient and outpatient care settings preferred
• Familiarity with provider lifecycle management, retention strategies, and clinician well-being frameworks preferred
• Experience designing and coordinating professional development curricula or training workshops for clinicians preferred

Knowledge, Skills and Abilities

• Strong knowledge of physician engagement, clinician experience, and healthcare operational practices.
• Advanced analytical skills with the ability to interpret quantitative and qualitative survey data, evaluate metrics, and translate insights into operational improvement plans.
• Strong communication and presentation skills to facilitate training, lead meetings, and present operational updates to executive and clinical leadership.
• Excellent interpersonal, relationship‑building, and influence skills to build trust and navigate medical staff structures without direct authority.
• Knowledge of clinician engagement survey vendor tools, performance scorecards, and healthcare operational workflows.
• Ability to manage multi‑faceted projects, prioritize deliverables, and coordinate cross‑functional program execution across diverse care environments.

Licenses and Certifications

• Certified Patient Experience Professional (CPXP) preferred
• Certified Change Management Professional preferred
• Lean Six Sigma Black Belt preferred or
• Six Sigma Green Belt Certification preferred
• FACHE - ACHE Fellow preferred