Physician Experience Manager

Community Health Systems; Franklin (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

Community Health Systems, Inc. seeks an Physician Experience Manager to lead clinician engagement initiatives, oversee annual survey cycles, and transform insights into action across hospital and ambulatory settings.

You will collaborate with medical staff and executives to improve retention, culture, and provider well-being, while managing education programs and cross-functional communication strategies.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health or related field.
• Master's in Healthcare Administration, MBA, MSN, or Healthcare Leadership preferred.
• Combination of education and experience may be considered.
• 3-5 years in healthcare administration, physician relations or patient experience.

Responsibilities

• Oversee end-to-end clinician engagement survey process.
• Analyze engagement metrics and maintain dashboards and scorecards.
• Support leadership rounding and physician communication initiatives.
• Develop and deliver professional development for clinicians.

Skills

Clinician engagement

Survey analysis

Executive reporting

Cross-functional collaboration

Project coordination

Education

Bachelor's in Healthcare Administration

MBA or MSN preferred

Tools

Dashboards

Scorecards

Survey tools

Change management tools

Job description

Job Summary

The Physician Experience Manager leads operational initiatives and daily program strategies designed to measure, analyze, and enhance physician and advanced provider engagement, satisfaction, and the practice environment across the organization. Reporting to clinical experience leadership, this role manages the end-to-end administration of clinician engagement surveys, tracks performance metrics, and supports action-planning frameworks. The position collaborates cross-functionally with medical staff leadership and executive teams to operationalize provider leadership development, streamline communication channels, and drive retention and culture improvement initiatives.

Essential Functions

• Manages the end-to-end administration of the annual clinician engagement survey cycle across hospital and ambulatory care environments.

• Analyzes provider engagement metrics and maintains scorecards and analytical dashboards to track leading and lagging performance indicators, including retention rates and engagement percentiles.

• Implements and monitors compliance for executive leadership rounding frameworks focused on physician responsiveness and operational support.

• Coordinates the planning, execution, and follow-up for physician leadership skill-building, communication training, and ongoing professional development programs.

• Oversees operational physician communication channels, including newsletters, open forum logistics, and online resource pages.

• Develops and distributes educational materials, job aids, micro-learning modules, and recognition programs for physicians and advanced practice providers across care settings.

• Partners with physician leaders, medical directors, and health system executives to translate survey insights into actionable performance and culture improvement plans.

• Leads special projects and ad-hoc operational initiatives aligned with enterprise clinical experience and organizational culture goals.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Development, or a related field required

• Master's Degree in Healthcare Administration (MHA), Business Administration (MBA), Nursing (MSN), or Healthcare Leadership/Organizational Behavior preferred

• A combination of education and related experience may be considered in lieu of a degree.

• 3-5 years of progressive experience in healthcare administration, physician relations, clinical operations, provider engagement, or patient experience required

• Experience analyzing provider or patient survey data and developing improvement initiatives required

• Experience collaborating with physician leaders and healthcare executives to execute operational initiatives required

• Experience managing multi-facility or regional programs across inpatient and outpatient care settings preferred

• Familiarity with provider lifecycle management, retention strategies, and clinician well-being frameworks preferred

• Experience designing and coordinating professional development curricula or training workshops for clinicians preferred

Knowledge, Skills and Abilities

• Strong knowledge of physician engagement, clinician experience, and healthcare operational practices.

• Advanced analytical skills with the ability to interpret quantitative and qualitative survey data, evaluate metrics, and translate insights into operational improvement plans.

• Strong communication and presentation skills to facilitate training, lead meetings, and present operational updates to executive and clinical leadership.

• Excellent interpersonal, relationship-building, and influence skills to build trust and navigate medical staff structures without direct authority.

• Knowledge of clinician engagement survey vendor tools, performance scorecards, and healthcare operational workflows.

• Ability to manage multi-faceted projects, prioritize deliverables, and coordinate cross-functional program execution across diverse care environments.

Licenses and Certifications

• Certified Patient Experience Professional (CPXP) preferred

• Certified Change Management Professional preferred

• Lean Six Sigma Black Belt preferred or

• Six Sigma Green Belt Certification preferred

• FACHE - ACHE Fellow preferred

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.