Senior Manager, Practice Operations & Provider Relations

American Advanced Management Inc.; Stockton (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

American Advanced Management Inc. in Stockton, CA seeks a Senior Manager, Practice Operations & Provider Relations to lead the hospital-owned multi-specialty surgical practice, ensuring efficient clinic operations and alignment with hospital goals while serving as a liaison to the C-suite.

You will drive provider engagement, manage staffing and throughput, oversee compliance and quality, and partner with medical leadership on growth strategies and service-line development.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Nursing, or related field is required.
• Master's degree (MHA, MBA, MSN) is preferred.

Responsibilities

• Direct day-to-day operations of a multi-specialty surgical clinic, ensuring efficient workflows, patient access, and high-quality care delivery.
• Develop and implement operational policies, procedures, and performance standards aligned with hospital objectives.
• Oversee staffing models, clinic scheduling, and resource allocation to optimize productivity and patient throughput.
• Monitor KPIs including volume, revenue cycle metrics, patient satisfaction, and quality outcomes.
• Collaborate with revenue cycle, billing, and compliance teams to ensure accurate documentation, coding, and reimbursement.
• Ensure regulatory compliance with CMS, Joint Commission, and state/federal requirements.
• Serve as the primary liaison to the hospital C-suite and medical leadership.
• Identify opportunities for service line expansion and market growth.
• Lead or support special projects related to ambulatory growth, surgical services, and patient access.

Skills

Healthcare operations

Ambulatory practice management

Executive communication

Team leadership

Strategic planning

Regulatory compliance

Education

Bachelor's degree

Master's degree

Job description

Provides strategic and operational leadership for a hospital-owned multi-specialty surgical practice while serving as a key liaison to the hospital C-suite (CEO, COO, CNO, CMO). Oversees clinic operations, drives provider engagement and satisfaction, and supports executive initiatives to ensure alignment between ambulatory services and organizational goals.

Senior Manager, Practice Operations & Provider Relations

Position Summary: Provides strategic and operational leadership for a hospital-owned multi-specialty surgical practice while serving as a key liaison to the hospital C-suite (CEO, COO, CNO, CMO). Oversees clinic operations, drives provider engagement and satisfaction, and supports executive initiatives to ensure alignment between ambulatory services and organizational goals.

Key Responsibilities

Practice Operations Leadership

• Direct day-to-day operations of a multi-specialty surgical clinic, ensuring efficient workflows, patient access, and high-quality care delivery
• Develop and implement operational policies, procedures, and performance standards aligned with hospital objectives
• Oversee staffing models, clinic scheduling, and resource allocation to optimize productivity and patient throughput
• Monitor key performance indicators (KPIs) including volume, revenue cycle metrics, patient satisfaction, and quality outcomes
• Collaborate with revenue cycle, billing, and compliance teams to ensure accurate documentation, coding, and reimbursement
• Ensure regulatory compliance with CMS, Joint Commission, and state/federal requirements

Provider Relations & Engagement

• Serve as the primary point of contact for physicians and advanced practice providers within the hospital and surgical practice
• Foster strong provider relationships to support recruitment, onboarding, retention, and satisfaction
• Address provider concerns, workflow issues, and operational barriers in a timely and effective manner
• Partner with medical leadership to align clinical goals with operational strategy
• Coordinate provider meetings, communications, and performance feedback processes

Executive Liaison to C-Suite

• Act as a strategic liaison between operations and executive leadership (CEO, COO, CNO, CMO)
• Support execution of hospital-wide initiatives within the clinic and hospital settings
• Prepare executive-level reports, presentations, and operational analyses for leadership review
• Coordinate communication and follow-through on key directives from the C-suite
• Participate in strategic planning, service line development, and growth initiatives

Strategic & Business Development

• Identify opportunities for service line expansion, efficiency improvements, and market growth
• Support physician alignment strategies and integration of new providers or specialties
• Actively engage in Direct Marketing activities to enhance referral networks and community presence
• Lead or support special projects related to ambulatory growth, surgical services, and patient access

Quality, Compliance & Patient Experience

• Promote a culture of safety, quality, and patient-centered care
• Oversee implementation of quality improvement initiatives and monitor outcomes
• Ensure adherence to clinical and operational compliance standards
• Address patient concerns and improve overall patient experience metrics

Leadership & Team Development

• Supervise clinic management and administrative staff
• Provide coaching, performance management, and professional development
• Foster a collaborative, accountable, and high-performing team environment

Core Competencies

• Healthcare operations & ambulatory practice management
• Executive communication & organizational leadership
• Provider relations & physician engagement
• Strategic planning & performance improvement
• Regulatory compliance & quality management

Qualifications

Required

• Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field

Preferred

• Master’s degree (MHA, MBA, MSN)