Physical Therapy Front Desk & Scheduling Specialist

sluhn; Quakertown (Bucks County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke's University Health Network in Quakertown, PA, seeks a Front Desk Coordinator for the Physical Therapy Department to manage patient registration, scheduling, insurance verification, and general office tasks.

You will answer phones, verify benefits, process pre-authorizations, maintain accurate patient records, manage payments, and coordinate with clinic staff to keep the department on schedule. Requires MS Office skills and 3 years of related office experience; High School diploma

Qualifications

• Excellent written and verbal communication skills.
• Ability to relate effectively with managers, patients, families, and staff.
• Professional phone demeanor and courteous interaction with callers.

Responsibilities

• Answers the telephone in a timely manner and directs callers to the appropriate person.
• Receives and updates patient information.
• Maintains files in proper order and accurate records.
• Registers patients accurately in the current computer system.
• Verifies patients' insurance benefits and processes pre-certifications/authorizations.
• Schedules appointments and maintains a full department calendar.
• Notifies Department Manager of scheduling issues.
• Handles payments (cash, check, credit card) and issue receipts.
• Distributes mail to clinical staff and processes release of information requests.

Skills

Communication

Phone etiquette

Customer service

Education

High School graduate or equivalent

Tools

MS Office (Word, Excel, Access)

Job description

St. Luke's University Health Network in Quakertown, PA, seeks a Front Desk Coordinator for the Physical Therapy Department to manage patient registration, scheduling, insurance verification, and general office tasks.

You will answer phones, verify benefits, process pre-authorizations, maintain accurate patient records, manage payments, and coordinate with clinic staff to keep the department on schedule. Requires MS Office skills and 3 years of related office experience; High School diploma