Physical Therapy Front Desk & Patient Services Lead

Jordan-Young Institute Orthopaedic Surgery & Sports Medicine; Virginia Beach (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Jordan-Young Institute Orthopaedic Surgery & Sports Medicine in Virginia Beach seeks a Physical Therapy Patient Services Representative to support the Physical Therapy department with front desk duties, scheduling, and patient flow.

The role focuses on accurate documentation, patient greeting, insurance information collection, and coordinating with therapists and billing to ensure smooth operations.

Qualifications

• High school diploma or equivalent required.
• Minimum two (2) years of medical office, physical therapy, or healthcare administrative experience preferred.
• N/A licensure/certification.

Responsibilities

• Check in and greet patients with customer service focus.
• Receive and direct incoming calls professionally.
• Accurately document messages and forward to therapists promptly.
• Schedule appointments and collect demographic and insurance information.
• Explain insurance benefits and direct questions to Billing as needed.
• Maintain patient flow and update schedules in the system.
• Enter patient information into computer system and update demographics.

Skills

Customer Service

Communication

Organization

Time Management

Teamwork

Attention to Detail

Computer Skills

Professionalism

Education

High School diploma or equivalent

Associate degree in Healthcare Administration

Tools

EMR systems

Job description

Jordan-Young Institute Orthopaedic Surgery & Sports Medicine in Virginia Beach seeks a Physical Therapy Patient Services Representative to support the Physical Therapy department with front desk duties, scheduling, and patient flow.

The role focuses on accurate documentation, patient greeting, insurance information collection, and coordinating with therapists and billing to ensure smooth operations.