Physical Therapy Admin & Patient Services Specialist

Jordan-Young Institute; Virginia Beach (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Jordan-Young Institute is seeking a Physical Therapy Patient Services Representative in Virginia Beach, VA. The role provides front desk support, patient check-in, scheduling, and insurance coordination within the Physical Therapy department.

Ideal candidates will have at least two years in a medical office setting, familiarity with EMR systems, and excellent customer service skills. This on-site role involves coordinating referrals, authorizations, and maintaining patient confidentiality in a

Qualifications

• Minimum two years of medical office, physical therapy, or healthcare admin experience preferred.
• High School diploma or equivalent required.
• Experience with EMR systems preferred, familiarity with insurance processes is a plus.

Responsibilities

• Check in and greet patients with strong customer service.
• Receive and direct incoming calls professionally.
• Document messages and forward to therapists promptly.
• Schedule appointments and collect patient/insurance information.
• Obtain and explain insurance benefits to patients.
• Maintain accurate patient charts and demographic updates.
• Assist with opening/closing office duties and supply orders.

Skills

Customer service

Scheduling

Phone etiquette

HIPAA/compliance

Communication (written)

Education

High School diploma or equivalent

Associate degree in Healthcare Administration

Tools

EMR systems

Medical office software

Job description

Jordan-Young Institute is seeking a Physical Therapy Patient Services Representative in Virginia Beach, VA. The role provides front desk support, patient check-in, scheduling, and insurance coordination within the Physical Therapy department.

Ideal candidates will have at least two years in a medical office setting, familiarity with EMR systems, and excellent customer service skills. This on-site role involves coordinating referrals, authorizations, and maintaining patient confidentiality in a