Physical Therapy Front Desk & Patient Experience Lead

InterMed, P.A.; Yarmouth (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

InterMed, P.A. in Maine is seeking a friendly, detail-oriented receptionist to be the first point of contact for patients.

You will handle front desk operations, check in/out, schedule follow-up and ancillary appointments, collect payments, and maintain accurate patient records. Responsibilities include greeting patients, gathering updated demographic and insurance information, processing payments and co-pays, balancing the cash drawer, coordinating with billing and clinical staff via the EMR,

Qualifications

• High School diploma or equivalent required.
• Excellent customer service to patients, colleagues and vendors.
• Ability to work independently and accurately.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to work well in a busy environment.
• Proficiency with Windows-based computer applications.
• Flexibility and willingness to work as part of a team.
• Accurate typing, transcribing, and data entry skills.

Responsibilities

• Greet incoming patients using friendly, respectful communication.
• Obtain and document up-to-date demographic and insurance information.
• Accept patient payments and document accordingly.
• Collect co-pays for insurance plans InterMed participates with.
• Balance cash drawer and maintain transaction batches.
• Assist billing office with problem resolution as necessary.
• Notify clinical staff of patient arrival via the EMR.
• Schedule follow-up and ancillary appointments with a computerized system.
• Maintain HIPAA confidentiality in line with InterMed policies.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Attention to detail

HIPAA compliance

Typing and data entry

Teamwork

Independent work

Microsoft Windows

Education

High School diploma or equivalent

Tools

EMR system

Windows-based computers

Credit card processing tools

Job description

InterMed, P.A. in Maine is seeking a friendly, detail-oriented receptionist to be the first point of contact for patients.

You will handle front desk operations, check in/out, schedule follow-up and ancillary appointments, collect payments, and maintain accurate patient records. Responsibilities include greeting patients, gathering updated demographic and insurance information, processing payments and co-pays, balancing the cash drawer, coordinating with billing and clinical staff via the EMR,