Patient Experience Front Desk Lead

ConvenientMD; Waterville (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

ConvenientMD in Maine is seeking a Medical Receptionist to create a welcoming, home-like check-in experience in our primary care clinics. You will manage scheduling, EMR data entry, and patient communications to support efficient operations.

The role requires strong organization, proactive communication, and HIPAA awareness, with a team-focused approach to cross-coverage and patient-first care. Excellent customer service and teamwork are essential in a fast-paced setting as you support patients,

Qualifications

• High School Diploma or GED required.
• Strong communication skills for patient-facing work.
• Detail-oriented with ability to manage multiple tasks.

Responsibilities

• Manage check-in and check-out processes and maintain patient records.
• Provide front-desk support and handle phone inquiries, scheduling, and message routing.
• Maintain a clean, organized lobby and assist with basic administrative tasks.

Skills

Patient communication

Detail-oriented

Team collaboration

Proactive communication

Organizational skills

HIPAA compliance awareness

Education

High School Diploma or GED

Tools

Microsoft Office

EMR software

Job description

ConvenientMD in Maine is seeking a Medical Receptionist to create a welcoming, home-like check-in experience in our primary care clinics. You will manage scheduling, EMR data entry, and patient communications to support efficient operations.

The role requires strong organization, proactive communication, and HIPAA awareness, with a team-focused approach to cross-coverage and patient-first care. Excellent customer service and teamwork are essential in a fast-paced setting as you support patients,