Call Center Representative (Family Practice)

Prosser Memorial Health; Prosser (WA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Retirement plan with employer matching

Job summary

Prosser Memorial Health is seeking a dedicated front desk assistant to manage all incoming appointment calls and scheduling across PMH clinics. You will communicate with patients and providers, entering messages in EPIC and handling billing information with payer verifications.

The role requires bilingual Spanish capabilities, excellent customer service, and the ability to work professionally with diverse cultures.

Qualifications

• High school diploma or GED.
• Bilingual; Spanish speaking required.
• Excellent customer service skills.
• Ability to communicate professionally and effectively with various cultural backgrounds.
• Preferred: Six months medical clerk/receptionist experience.
• Medical terminology and anatomy background.

Responsibilities

• Handle all incoming appointment calls and scheduling for PMH clinics.
• Communicate with patients and providers; enter messages in EPIC.
• Obtain billing information and verify payer eligibility.
• Run estimates as needed and maintain EPIC chart information.
• Verify authorizations on referrals when applicable and ensure HIPAA compliance.

Skills

Bilingual (Spanish)

Customer service

Communication skills

Education

High school diploma or GED

Job description

FT, 80 hrs/pp, 1.0 FTE; days; varies as scheduled.

Job Summary:

Responsible for all incoming appointment calls and scheduling as well as corresponding communications between patients and providers for all PMH clinics.Answers phone calls directed to clinics, takes messages in EPIC, schedules appointments, obtains billing information, verifies eligibility of payer source, runs estimates as deemed necessary, maintains EPIC chart information, complies with HIPAA privacy practices.May be responsible for verifying accurate authorizations obtained on referral if applicable.

Education and/or Experience Requirements:

High school diploma or GED.

Bilingual; Spanish speaking required.

Excellent customer service skills.

Ability to communicate professionally and effectively with various cultural backgrounds.

Preferred:Six months medical clerk/receptionist experience.Medical terminology and anatomy background.

Compensation & Benefits

• Pay Range:($19.31-$30.78)
• Incentive Compensation:Eligible for up to 5% of annual salary through the incentive program
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions

Why Prosser?

Prosser Memorial Health is proud to be theONLY Critical Access Hospital in Washington State with a 5-Star CMS ratingand ranked among theTop 10 Recommended Hospitals in Washington.

Join Our Team!

At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission.