Call Center Representative (Physical Therapy)

Prosser Memorial Health; Benton City (WA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Prosser Memorial Health is seeking a full-time Call Center Representative to serve as the first point of contact for patients seeking physical therapy services. You will schedule appointments, process referrals, and manage calls while supporting patients with behavioral health resources.

Ideal candidates have a high school diploma or GED, 1+ year of relevant experience, and strong communication skills. Bilingual abilities and experience with Epic EMR are a plus.

Qualifications

• High school diploma or GED required.
• Minimum one year of medical office, call center, physical therapy, or customer service experience preferred.
• Excellent communication, organizational, and multitasking skills.
• Ability to remain calm and compassionate when assisting patients with behavioral health concerns.

Responsibilities

• Schedule appointments and process referrals.
• Manage incoming calls and patient inquiries with empathy.
• Assist patients in accessing behavioral health resources and information.

Skills

Empathy

Communication

Multitasking

Patient-service

Education

High school diploma or GED

Tools

Epic EMR

Job description

FT, 80 hrs/pp, 1.0 FTE; (2 Position) days; varies as scheduled.

Job Summary:

The Call Center Representative serves as the first point of contact forpatients seeking physical therapy services. This position provides compassionate,patient-centered customer service while scheduling appointments, processing referrals,managing incoming calls, and assisting patients in accessing appropriate behavioralhealth resources. The representative must communicate with empathy, maintainconfidentiality, and effectively support patients who may be experiencing emotionaldistress or behavioral health concerns.

Education and/or Experience Requirements:

• High school diploma or GED required.
• Minimum one year of medical office, call center, physical therapy, or customer service experience preferred.
• Excellent communication, organizational, and multitasking skills.
• Ability to remain calm, compassionate, and professional when interacting with individuals experiencing behavioral health concerns.
• Strong problem-solving skills and ability to work independently while collaborating
• with the care team.

Preferred:

• Experience working in a physical therapy setting.
• Crisis Intervention training or certification preferred.
• Bilingual (English/Spanish) preferred.
• Experience with Epic or other electronic medical record systems.
• Medical terminology knowledge.

Compensation & Benefits

• Pay Range: ($19.31-$30.78)
• Incentive Compensation:Eligible for up to 5% of annual salary through the incentive program
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions

Why Prosser?

Prosser Memorial Health is proud to be theONLY Critical Access Hospital in Washington State with a 5-Star CMS ratingand ranked among theTop 10 Recommended Hospitals in Washington.

Join Our Team!

At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission.