Call Center Representative (Specialty Call Center Dermatology)

Prosser Memorial Health; Prosser (WA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Retirement plan with employer contrib.

Incentive program up to 5%

Job summary

Prosser Memorial Health in Washington is seeking a Front Desk/Appointment Scheduler. This full-time role handles all incoming appointment calls, schedules visits, communicates with patients and providers, and updates EPIC records while upholding HIPAA privacy.

Requirements include a high school diploma, bilingual Spanish, and excellent customer service. Perks include health, dental and vision benefits, retirement plan, and an incentive program up to 5%.

Qualifications

• High school diploma or GED.
• Bilingual; Spanish speaking required.
• Excellent customer service skills.
• Ability to communicate professionally with diverse backgrounds.
• Preferred: six months medical clerk/receptionist experience; medical terminology background.

Responsibilities

• Handle all incoming appointment calls and scheduling for PMH clinics.
• Coordinate communications between patients and providers; obtain billing information and verify payer eligibility.
• Enter and verify information in EPIC; run estimates as needed; maintain EPIC chart data.
• Ensure HIPAA privacy compliance; may validate authorizations on referrals.

Skills

Bilingual: Spanish

Customer service

Communication

HIPAA compliance

Education

High school diploma or GED

Tools

EPIC EMR

Job description

FT, 80 hrs/pp, 1.0 FTE; days; varies as scheduled.

Job Summary:

Responsible for all incoming appointment calls and scheduling as well as corresponding communications between patients and providers for all PMH clinics.Answers phone calls directed to clinics, takes messages in EPIC, schedules appointments, obtains billing information, verifies eligibility of payer source, runs estimates as deemed necessary, maintains EPIC chart information, complies with HIPAA privacy practices.May be responsible for verifying accurate authorizations obtained on referral if applicable.

Education and/or Experience Requirements:

High school diploma or GED.

Bilingual; Spanish speaking required.

Excellent customer service skills.

Ability to communicate professionally and effectively with various cultural backgrounds.

Preferred:Six months medical clerk/receptionist experience.Medical terminology and anatomy background.

Compensation & Benefits

• Pay Range:($19.31-$30.78)
• Incentive Compensation:Eligible for up to 5% of annual salary through the incentive program
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions

Why Prosser?

Prosser Memorial Health is proud to be theONLY Critical Access Hospital in Washington State with a 5-Star CMS ratingand ranked among theTop 10 Recommended Hospitals in Washington.

Join Our Team!

At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission.