Physical Security Technician

Bright Minds; City of Syracuse (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Bright Minds is seeking an experienced Security Service Technician to support customers in the Syracuse market, focusing on service, maintenance, troubleshooting, programming, system upgrades, and small projects for access control, video, and intrusion systems.

The ideal candidate works independently in the field, communicates clearly with customers, and handles both hardware and software service issues while ensuring safety and quality on every site visit.

Qualifications

• 3–5 years of experience servicing, integrating, and programming access control systems.
• Strong electronic security troubleshooting ability
• Experience diagnosing both equipment and software-related issues
• Strong mechanical and electrical aptitude
• Ability to work independently and manage customer-facing service calls
• Strong communication and customer service skills
• Valid driver's license with an acceptable driving record
• Ability to travel regularly to local jobsites with minimal overnight travel
• High school diploma, GED, or equivalent experience

Responsibilities

• Respond to scheduled, emergency, and occasional after-hours service calls
• Diagnose and troubleshoot hardware, software, wiring, communication, and programming issues
• Repair or replace defective equipment and components
• Service, integrate, and program access control systems
• Perform preventative maintenance on installed security systems
• Support system checkout on both new and existing installations
• Assist with smaller security installation projects as needed
• Support system upgrades, custom integrations, database changes, and system audits
• Configure and support network-connected security equipment
• Analyze customer issues and recommend appropriate repair or upgrade solutions
• Complete accurate and detailed service reports to support invoicing and job cost tracking
• Coordinate with other technicians and internal teams to support strong customer service
• Follow applicable safety requirements and field procedures

Skills

Access control service and programming

Troubleshooting security systems

Electrical and mechanical aptitude

Independent field work

Customer communication

Driver's license

Travel to local jobsites

High school diploma / GED

Education

High School Diploma or GED

Tools

AMAG

Software House CCURE

S2

Milestone

DMP

Job description

A growing systems integration company is seeking an experienced Security Service Technician to support existing customers throughout the Syracuse market.

This role will focus on service, preventative maintenance, troubleshooting, programming, system upgrades, and small project work involving access control, video surveillance, intrusion, and related electronic security systems.

The ideal candidate is a strong troubleshooter who can work independently in the field, communicate well with customers, and handle both hardware and software-related service issues.

Key Responsibilities

• Respond to scheduled, emergency, and occasional after-hours service calls
• Diagnose and troubleshoot hardware, software, wiring, communication, and programming issues
• Repair or replace defective equipment and components
• Service, integrate, and program access control systems
• Perform preventative maintenance on installed security systems
• Support system checkout on both new and existing installations
• Assist with smaller security installation projects as needed
• Support system upgrades, custom integrations, database changes, and system audits
• Configure and support network-connected security equipment
• Analyze customer issues and recommend appropriate repair or upgrade solutions
• Complete accurate and detailed service reports to support invoicing and job cost tracking
• Coordinate with other technicians and internal teams to support strong customer service
• Follow applicable safety requirements and field procedures

Qualifications

• 3–5 years of experience servicing, integrating, and programming access control systems
• Strong electronic security troubleshooting ability
• Experience diagnosing both equipment and software-related issues
• Strong mechanical and electrical aptitude
• Ability to work independently and manage customer-facing service calls
• Strong communication and customer service skills
• Valid driver's license with an acceptable driving record
• Ability to travel regularly to local jobsites with minimal overnight travel
• High school diploma, GED, or equivalent experience

Preferred Systems Experience

Access Control

• AMAG
• Software House CCURE
• S2
• Milestone

Intrusion

• DMP

What They’re Looking For

• A technician who can independently diagnose and resolve customer issues
• Someone strong in access control programming and integration
• A customer-facing professional who can explain technical issues and recommended solutions clearly
• A technician comfortable balancing service calls, preventative maintenance, emergency response, and smaller project installations
• Someone capable of troubleshooting across hardware, software, wiring, and networking

Top 3 Must-Haves

• 3–5 years of access control service, integration, and programming experience
• Strong troubleshooting ability across hardware and software
• Ability to independently manage customer-facing service calls

Top 3 Nice-to-Haves

• Experience with Lenel, Genetec, CCURE, AMAG, or S2
• CCTV experience with Milestone or Genetec