Security Service Technician

Vision Technologies; Glen Burnie (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Vision Technologies is seeking a Security Field Service Technician to diagnose, repair and maintain complex CCTV and Access Control systems in customer sites. You will lead troubleshooting efforts, perform preventive maintenance, and support junior technicians while coordinating with IT teams as needed.

The role requires strong technical expertise, the ability to work independently in the field, and excellent customer communication to minimize downtime and ensure satisfaction.

Qualifications

• 3–7 years in low-voltage/security systems.
• Experience servicing systems, not just installing.
• Comfortable working independently in the field.
• Has handled live customer environments (hospitals, schools, etc.).
• Valid driver’s license with daily travel.
• Strong diagnostic and communication skills.

Responsibilities

• Diagnose and repair CCTV and Access Control systems using advanced diagnostics.
• Perform routine and preventive maintenance for optimal performance.
• Provide expert guidance and mentorship to junior technicians.
• Communicate with customers to explain service progress and outcomes.
• Maintain accurate service records and parts usage.
• Manage inventory levels for parts and supplies.
• Respond promptly to emergency service calls.

Skills

Troubleshooting

CCTV

IP cameras

Networking

Low-voltage

Wiring diagrams

Multimeter

Relay logic

Customer service

Field work

Independent work

Communication

Tools

Genetec Security Center

Milestone

Avigilon Control Center

LenelS2 OnGuard

CCURE 9000

Axis

Hanwha

Bosch

DMP

Job description

The Security Field Service Technician diagnoses, repairs, and maintains complex CCTV and Access Control systems. This role requires high technical expertise, problem-solving abilities, and customer service skills. The Field Service Technician also provides guidance and support to other Field Service Technicians, ensuring high standards of service and efficiency.

• Diagnose and Repair:
• Identify and resolve issues in mechanical and electrical systems using advanced diagnostic tools and techniques.
• Maintenance:
• Perform routine and preventive maintenance on various equipment to ensure optimal performance and longevity.
• Technical Expertise:
• Utilize advanced technical knowledge to address complex service issues and provide effective solutions.
• Customer Service:
• Communicate effectively with customers to understand their needs, provide updates on service progress, and ensure customer satisfaction.
• Training and Mentorship:
• Mentor and train junior technicians, providing guidance and support to help them develop their skills and improve service quality.
• Documentation:
• Maintain accurate records of service performed, parts used, and customer interactions.
• Inventory Management:
• Manage inventory levels for parts and supplies, ensuring availability for service tasks.
• Emergency Response:
• Respond to emergency service calls promptly and efficiently to minimize customer downtime and inconvenience.

Experience in the following:

• System troubleshooting
• Diagnose camera outages, door failures, network issues
• Root cause vs. swapping parts blindly
• CCTV systems
• IP cameras (Axis, Hanwha, Bosch, Hikvision, Avigilon)
• VMS platforms (Genetec Security Center, Milestone, Avigilon Control Center)
• Camera configuration, lens adjustment, firmware updates
• Access control systems
• Panel-based systems (Mercury boards, Lenel, etc.)
• Card readers, strikes, mag locks, REX devices
• System platforms like LenelS2 OnGuard or CCURE 9000
• Networking fundamentals
• IP addressing, VLANs, PoE, switches
• Ability to work with IT teams (this is a big differentiator)
• Low-voltage electrical knowledge
• Reading wiring diagrams
• Multimeter use
• Relay logic and power requirements
• 3–7 years in low-voltage/security systems
• Experience servicing (not just installing) systems
• Comfortable working independently in the field
• Has handled live customer environments (hospitals, schools, etc.)

Nice to have Manufacturer certs:

• Genetec, LenelS2, Axis, Avigilon, Bosch, DMP, etc.

Field Requirements

• Valid driver’s license (daily travel role)
• Ability to:
• Climb ladders/lifts
• Work in ceilings, IDFs/MDFs
• Lift ~50 lbs