Phone Triage RN — Guide Care & Schedule Appointments

Sanford; Sioux Falls (SD); Vor Ort; USD 41.000 - 61.000; Vollzeit

Zusammenfassung

Sanford Health in Sioux Falls seeks a registered nurse to handle patient inquiries via telephone, assess symptoms using triage protocols, and guide patients to the appropriate level of care. This role schedules appointments, documents triage data in health records, and maintains up-to-date patient information while educating callers on health considerations.

A nursing degree and an active RN license are required, with preferred AACN/ACEN/NLN CNEA accreditation exposure.

Qualifikationen

• Graduate from an accredited nursing program; Bachelor's Degree in nursing preferred.
• One year of healthcare experience preferred.
• RN license in the state of practice; telephone nursing requires license in patients' states.

Aufgaben

• Answer patient inquiries by phone and triage using established algorithms.
• Guide patients to appropriate care level and schedule appointments by phone.
• Document triage information in health record systems and record patient conditions for follow-up care.
• Maintain and develop triage protocols; ensure patient information is updated timely.
• Educate patients based on calls and provide information across various tech platforms.

Kenntnisse

Triage protocols

Phone etiquette

Patient education

Ausbildung

Bachelor's Degree in Nursing

RN license

Tools

EHR systems

Jobbeschreibung

Sanford Health in Sioux Falls seeks a registered nurse to handle patient inquiries via telephone, assess symptoms using triage protocols, and guide patients to the appropriate level of care. This role schedules appointments, documents triage data in health records, and maintains up-to-date patient information while educating callers on health considerations.

A nursing degree and an active RN license are required, with preferred AACN/ACEN/NLN CNEA accreditation exposure.