Phone Triage RN - Patient Care & Resources

Northlakesclinic; Madison (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

403(b) with 4% employer match

Paid Time Off (PTO) and holidays

Vision Insurance

Tuition reimbursement

Employee Assistance Program

Job summary

NorthLakes Community Clinic is seeking an RN to perform triage by phone, provide health advice, and process prescription refills under NLCC protocols. The role emphasizes timely access to care, patient education, and coordination with providers and community resources.

Required are an RN license in Wisconsin and 2+ years of related experience, with strong communication skills and familiarity with electronic health records. This full-time position supports patient care across the service area.

Qualifications

• Associates or Bachelor’s degree in Nursing required.
• Two+ years related experience and/or training.
• Excellent communication, education, and counseling skills.
• Local knowledge about connections to community health care and social welfare resources is desirable.
• Experience with electronic health records and triaging patient preferred.

Responsibilities

• Performs nursing assessment and triage following clinical guidelines and policies.
• Complete refill requests for non-controlled substances per NLCC protocol.
• Complete refill requests for controlled substances under direction of prescribing provider.
• Promote timely access to appropriate care to reduce ER utilization and hospital readmissions.
• Connect with patients for ED and hospitalization follow-up and provide medication reconciliation.

Skills

Nursing triage

Patient counseling

EHR experience

Communication

Education

Associate or Bachelor's in Nursing

Tools

EHR software

Phone triage tools

Job description

NorthLakes Community Clinic is seeking an RN to perform triage by phone, provide health advice, and process prescription refills under NLCC protocols. The role emphasizes timely access to care, patient education, and coordination with providers and community resources.

Required are an RN license in Wisconsin and 2+ years of related experience, with strong communication skills and familiarity with electronic health records. This full-time position supports patient care across the service area.