Phone Triage Registered Nurse, Internal Medicine Group, Baptist Baymeadows

Baptist Health; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Baptist Health is hiring a Phone Triage Registered Nurse at Baptist Internal Medicine Group on Baymeadows in Jacksonville, FL. This is a full-time day‑shift opportunity Monday - Friday from 8:00 AM until 5:00 PM.

The primary responsibility of the Registered Nurse is phone triage, supporting 10 providers in a busy office. The role requires strong organization and comfort interacting with patients face-to-face.

Qualifications

• Requires Associate's Degree in Nursing, BLS, and RN licensure.
• Clinical experience preferred but not required.

Responsibilities

• Triage telephone calls.
• Interpret symptoms and communicating plan of care.
• Educate patients and families on treatment plans.
• Manage prior authorizations for medications.
• Coordinate workflow pertaining to clinical questions.
• Additional responsibilities may be required based upon office needs.
• Room/triage patients for providers.
• Reviewing the clinical messages that come through the portal and responding to them.
• Using strong communication and documentation skills.

Skills

Phone triage

Patient communication

Documentation

Time management

Education

Associate's Degree in Nursing

Basic Life Support (BLS)

Licensed Registered Nurse

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Baptist Health is hiring a Phone Triage Registered Nurse at Baptist Internal Medicine Group on Baymeadows in Jacksonville, FL. This is a full-time day‑shift opportunity Monday - Friday from 8:00 AM until 5:00 PM.

The primary responsibility of the Registered Nurse is phone triage. They will support 10 providers and this is a busy, fast‑paced office. We are looking for someone who is highly organized and comfortable interacting with patients face to face.

Phone Triage Registered Nurse Job Responsibilities

• Triage telephone calls
• Interpret symptoms and communicating plan of care
• Educate patients and families on treatment plans
• Manage prior authorizations for medications
• Coordinate workflow pertaining to clinical questions
• Additional responsibilities may be required based upon office needs
• Room/triage patients for providers
• Reviewing the clinical messages that come through the portal and responding to them
• Using strong communication and documentation skills

Education & Credential Requirements

• Associate's Degree in Nursing Required
• Basic Life Support (BLS) Required
• Licensed Registered Nurse Required

Experience Requirements

• Clinical Experience Preferred

Primary Location

BPC - Baymeadows 8614 Baymeadows Way Jacksonville, FL 32256 United States of America