Phone Triage Clinician: Patient Care & Coordination

West Valley Womens Care Ltd; Chandler (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

West Valley Womens Care Ltd in Chandler, Arizona, is seeking a Clinical Triage Specialist to provide effective telephone triage and patient support services. The ideal candidate will have a certification as a Medical Assistant or LPN, with at least 2-3 years of experience in obstetrics and gynecology. Responsibilities include assessing patient needs over the phone, educating patients, coordinating care, and ensuring compliance with clinical protocols. Candidates must have strong clinical assessment and communication skills, and a commitment to delivering high-quality patient care.

Qualifications

• 2-3 years of obstetrics and gynecology clinical experience in a healthcare setting.
• Strong ability to prioritize patient needs.
• BLS Certification required.

Responsibilities

• Provide timely and accurate telephone triage services.
• Offer empathetic and compassionate support to patients.
• Coordinate patient care activities, including scheduling appointments.
• Adhere to established clinical guidelines and maintain confidentiality.
• Participate in continuing education to enhance clinical skills.

Skills

Clinical assessment skills

Excellent communication skills

Patient-centered care

EHR systems proficiency

Ability to handle multiple tasks

Education

Certified Medical Assistant or LPN in Arizona

Tools

Electronic health records (EHR)

Job description

West Valley Womens Care Ltd in Chandler, Arizona, is seeking a Clinical Triage Specialist to provide effective telephone triage and patient support services. The ideal candidate will have a certification as a Medical Assistant or LPN, with at least 2-3 years of experience in obstetrics and gynecology. Responsibilities include assessing patient needs over the phone, educating patients, coordinating care, and ensuring compliance with clinical protocols. Candidates must have strong clinical assessment and communication skills, and a commitment to delivering high-quality patient care.