Phone Triage Nurse: Care, Assessment & Scheduling

Pella Regional Health Center; Pella (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

Pella Regional Health Center in Iowa seeks a patient access specialist to handle live calls for clinic patients. You will provide over-the-phone assessment and triage through active listening and questioning, document encounters in real time, and deliver home care instructions per protocol.

The role includes scheduling appointments or referrals to providers as directed, while maintaining accurate medical records and ensuring comprehensive documentation for continuity of care.

Job description

Pella Regional Health Center in Iowa seeks a patient access specialist to handle live calls for clinic patients. You will provide over-the-phone assessment and triage through active listening and questioning, document encounters in real time, and deliver home care instructions per protocol.

The role includes scheduling appointments or referrals to providers as directed, while maintaining accurate medical records and ensuring comprehensive documentation for continuity of care.