Phone Triage & Care Coordination Specialist

OCF - Orthopedic Center of Florida; Fort Myers (FL); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

OCF - Orthopedic Center of Florida is seeking a Medical Assistant to triage calls, manage patient communications, and assist with care coordination. The role involves direct patient interaction, chart review, and ensuring timely information exchange with clinicians.

Excellent organizational skills and knowledge of medical terminology are essential, as is maintaining confidentiality under HIPAA. Experience with EMR systems and insurance processes is preferred.

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant or at least 2 years in a clinical setting.

Responsabilités

• Triaging calls and determining urgency.
• Phone management with patients, chart review, care coordination.
• Coordinate patient care with departments and providers.
• Provide patient/family instructions as directed by physician.
• Document patient communications accurately in EMR.
• Schedule patients as needed.
• Maintain HIPAA confidentiality.

Connaissances

Medical Terminology

Anatomy & Physiology

Typing

Organizational skills

Computer skills

Confidentiality

Prioritization

Calm under pressure

Insurance knowledge

Policy compliance

Team collaboration

Formation

High school diploma

Certified Medical Assistant

Description du poste

OCF - Orthopedic Center of Florida is seeking a Medical Assistant to triage calls, manage patient communications, and assist with care coordination. The role involves direct patient interaction, chart review, and ensuring timely information exchange with clinicians.

Excellent organizational skills and knowledge of medical terminology are essential, as is maintaining confidentiality under HIPAA. Experience with EMR systems and insurance processes is preferred.