Medical Assistant - Phone Triage

Orthopaedic-Associates-of-Muskego; Muskegon (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

OAM + i’move Medical Assistant – Phone Triage in Muskegon, MI is a full-time, hourly, non-exempt role working under a nurse or physician to gather information, triage patient concerns, and provide professional patient care.

You will handle patient calls, document encounters in EMR, assist with exams and minor procedures, and support the care team to ensure timely, compassionate care throughout the orthopaedic care continuum.

Qualifications

• High school education and graduation from an accredited Medical Assistant program required.
• CPR certification required; MA licensure or certification preferred with continuing education maintained.
• Experience preferred, but training may be provided.

Responsibilities

• Receive and respond to patient calls and messages the same day; gather information and communicate with physicians and clinicians.
• Triage patient needs under supervision, including post-operative concerns and drug reactions.
• Document encounters in EMR; maintain accurate documentation.
• Schedule tests, complete lab/testing forms, and phone prescriptions to pharmacies; prepare medications with RN/physician.
• Greet patients, take history, record vitals, and explain procedures.
• Assist physicians with examinations and minor procedures; change dressings, remove sutures, and provide CPR when needed.
• Assist patients with transfers and light hygiene as needed.
• Sterilize instruments and rooms; follow OSHA standards and dispose of waste.
• Monitor supplies, place orders, attend meetings, and maintain confidentiality.

Skills

Telephone skills

Listening skills

Verbal communication

Written communication

Computer skills

Multitasking

Stress tolerance

Patient-focused care

Education

High school diploma

Medical Assistant program

CPR certification

MA certification preferred

Tools

EMR software

Phone triage tools

Job description

Description

Are you a skilled listener who enjoys helping patients get the answers and care they need? Can you stay organized, communicate clearly, and respond calmly when patients have concerns? If so, we’d love to meet you! Join our Medical Assistant team and help support patients throughout their orthopaedic care.

WHAT SETS OAM + i’move APART

Our Medical Assistant team works alongside fellowship-trained orthopaedic physicians to support patients through injuries, treatment, and recovery. In this phone triage role, you’ll be a key point of contact for patients, gathering information, communicating concerns to the care team, and helping patients understand next steps under the supervision of a nurse or physician. You’ll also provide hands-on clinical support as needed.

OAM + i’move is committed to our employees’ well-being, work-life balance, and career growth. Joining our team means working alongside fellowship-trained orthopaedic physicians who are leaders in their field. Everyone at OAM + i’move is committed to achieving service excellence through teamwork, courtesy, customer service, thoughtful communication, a professional appearance and environment, confidentiality, and safety. We seek to reflect the diverse community we serve and be a welcoming, inclusive space for all.

We offer competitive pay, great PTO, a complete benefits package with several coverages at no cost to the employee, and many paid holidays off. After one year, qualifying employees join our 401(k) plan, to which OAM makes a 3% safe harbor contribution and a discretionary profit-sharing contribution. Our benefits offerings include four Priority Health medical plans with HSA and FSA options, along with Delta dental and vision. Short- and long-term disability and life insurance are also offered at no cost to eligible employees. Benefits are subject to eligibility requirements.

ABOUT THE POSITION

The Medical Assistant – Phone Triage is a full-time, hourly, non-exempt position reporting to the Operations Manager. Working under the supervision of a nurse or physician, this role uses effective listening and information-gathering skills to help assess patient needs, support treatment planning, and provide professional patient care. The schedule is Monday–Friday, 8:00 AM–5:00 PM.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Receive and respond to patient phone calls and messages the same day they are received; gather information about patient concerns and communicate with physicians and clinicians.
• Help assess and triage patient needs under nurse or physician supervision, including concerns involving post-operative complications, drug reactions, and other immediate needs.
• Document all encounters in the phone message book and electronic medical record (EMR), maintaining accurate, legal, and ethical documentation standards.
• Schedule tests, complete required laboratory and testing forms, and phone prescriptions to pharmacies as directed. Prepare and administer medications with RN or physician authorization.
• Greet and escort patients to exam rooms, assist with medical history and forms, measure and record vital signs, and provide basic information and instructions about procedures.
• Assist physicians and advanced practice providers with examinations and minor office procedures; change dressings, apply bandages, remove sutures, perform other first aid procedures, and provide CPR when needed.
• Assist patients with transfers and light hygiene as needed.
• Clean and sterilize instruments and exam rooms, follow sterile techniques and OSHA safety standards, and dispose of biohazard waste appropriatey.
• Monitor and stock supplies, place supply orders as needed, attend scheduled meetings, maintain patient confidentiality, and perform other assigned duties.

Requirements

• Skills & Competencies: Excellent telephone, listening, verbal, and written communication skills, including proper grammar, spelling, and medical terminology. Basic computer skills and the ability to multitask, prioritize, and work well under pressure. A patient-focused approach and the ability to support people who may be anxious or fearful.
• Education & Experience: High school education and graduation from an accredited Medical Assistant program required. CPR certification required. Medical Assistant experience preferred, though we are willing to train. MA licensure or certification preferred, with continuing education requirements maintained.
• Physical Requirements: Ability to regularly lift up to 50 pounds; stand, sit, or walk for extended periods; perform repetitive tasks; push, pull, or move equipment or patients; and wear personal protective equipment for extended periods. Frequent bending, stooping, reaching, kneeling, and crouching are required, along with manual dexterity to operate clinical instruments, keyboards, and equipment. Sufficient visual acuity to read small print, labels, and screens and observe patients, and sufficient auditory acuity to hear patient needs, alarms, calls, and instructions in a noisy environment.