Phone Triage & Care Coordination Specialist

HOPCo; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

HOPCo in Fort Myers, FL is seeking a Certified Medical Assistant to triage calls, review charts, coordinate patient care, and manage lab results. This position supports physicians and care teams in a fast-paced orthopedic setting, ensuring accurate documentation and efficient patient flow.

The ideal candidate holds a CMA or 2+ years of clinical experience, with a high school diploma or equivalent. Compliance with HIPAA, strong communication, and teamwork are essential to provide excellent

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant (CMA) or 2+ years clinical experience preferred.
• Strong confidentiality and HIPAA compliance.
• Proficiency with job-related terminology and patient data handling.

Responsibilities

• Triage calls and determine urgency; manage patient flow.
• Coordinate care with departments, providers, and families.
• Review charts and communicate test results.
• Provide patient education per physician instructions.
• Assist with medication refills per protocol.
• Document all patient communications in EMR accurately.
• Schedule patients and maintain confidentiality in a busy setting.

Skills

Medical Terminology

Anatomy & Physiology

Typing

Organization

Confidentiality

Communication

Insurance knowledge

Teamwork

Education

High school diploma or equivalent

Certified Medical Assistant

Job description

HOPCo in Fort Myers, FL is seeking a Certified Medical Assistant to triage calls, review charts, coordinate patient care, and manage lab results. This position supports physicians and care teams in a fast-paced orthopedic setting, ensuring accurate documentation and efficient patient flow.

The ideal candidate holds a CMA or 2+ years of clinical experience, with a high school diploma or equivalent. Compliance with HIPAA, strong communication, and teamwork are essential to provide excellent