Phone Support & Scheduling Specialist

Surib; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Surib in Dayton, OH is seeking a Call Center Agent to handle customer communications by phone and provide professional assistance with questions, scheduling, and follow-up.

The role requires strong communication, active listening, and precise documentation. Experience is helpful but not required; reliable, punctual, and able to manage multiple tasks will ensure success in this busy environment.

Qualifications

• Clear and professional telephone communication.
• Strong customer service and listening skills.
• Good problem-solving and organizational abilities.
• Basic computer and data-entry skills.
• Ability to handle multiple calls and tasks efficiently.
• Dependable and punctual.

Responsibilities

• Answer incoming customer calls professionally.
• Provide accurate information about company services and processes.
• Schedule and confirm appointments when needed.
• Make outbound calls for customer follow-up and confirmations.
• Document customer interactions accurately.
• Update customer information in company systems.
• Route questions or concerns to the appropriate team member.
• Follow up on customer requests as needed.

Skills

Phone communication

Customer service

Listening skills

Problem-solving

Organizational skills

Data entry

Reliability

Tools

Basic computer tools

Job description

Surib in Dayton, OH is seeking a Call Center Agent to handle customer communications by phone and provide professional assistance with questions, scheduling, and follow-up.

The role requires strong communication, active listening, and precise documentation. Experience is helpful but not required; reliable, punctual, and able to manage multiple tasks will ensure success in this busy environment.