Customer Care Specialist - Growth & Training Focus

Surib; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Surib in Washington, DC is seeking a professional Call Center Representative to communicate with customers, answer questions, provide product and service information, and support positive customer experiences in a fast-paced, team-oriented environment.

The ideal candidate has strong verbal communication and active listening skills, can manage routine inquiries by phone, and is reliable, adaptable, and motivated to learn.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Customer-focused and professional attitude.
• Positive attitude and willingness to learn.
• Strong problem-solving abilities. Excellent organization and attention to detail.
• Comfortable communicating with customers by phone.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Respond to customer inquiries in a professional and courteous manner.
• Provide accurate information about products and services.
• Listen carefully to customer needs and recommend appropriate solutions.
• Assist customers with routine questions and concerns.
• Support follow-up calls and customer relationship activities.
• Communicate promotional offers and relevant product information.
• Identify customer needs and potential sales opportunities.
• Maintain organized records of customer interactions.
• Escalate complex concerns to the appropriate team member when necessary.
• Provide a positive and professional customer experience on every interaction.
• Collaborate with team members to meet customer service and business objectives.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer focus

Phone etiquette

Problem solving

Organizational skills

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Surib in Washington, DC is seeking a professional Call Center Representative to communicate with customers, answer questions, provide product and service information, and support positive customer experiences in a fast-paced, team-oriented environment.

The ideal candidate has strong verbal communication and active listening skills, can manage routine inquiries by phone, and is reliable, adaptable, and motivated to learn.