Administrative Specialist

Gutter Guards Direct; Dayton (OH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Company laptop

Work phone

Email address provided

Job summary

A home improvement company based in Dayton is seeking a Call Center Specialist. The role involves making and receiving phone calls, scheduling appointments, and providing excellent telephone support. Candidates should have strong organizational skills, communication proficiency, and be technologically adept. Experience with CRM software and customer service is a plus. This position offers potential part-time job share opportunities with coverage from 8 am to 6 pm.

Qualifications

• Must be outgoing with strong organizational and communication skills.
• Experience with CRM is a plus.
• Ability to handle customer inquiries via various communication methods.

Responsibilities

• Make and receive phone calls; schedule appointments.
• Use CRM and VOIP system to contact potential customers.
• Provide telephone support and appointment scheduling.

Skills

Strong organizational skills

Excellent communication skills

Technologically proficient

Customer service experience

Tools

CRM software

MS Office

Google Docs

Job description

Dayton, United States | Posted on 04/10/2025

Gutter Guards Direct has been helping homeowners solve gutter and water problems since 1996. We utilize a consultative, problem solving approach by offering a number of complimentary products and services.

Job Description

Are you organized and can land planes with the skill of an air traffic controller?

Gutter Guards Direct has been helping homeowners andbusinesses solve gutter and water problems since 1996. Based in Dayton, Ohio, we install gutter guards and gutters to a reasonably large geography.

The Call Center Specialist will be responsible for making and receiving phone calls (speed to lead), scheduling appointments (free estimates and job scheduling). As the first impression for most of our customers, it is important that the Call Center Specialist remains upbeat, professional and provides efficient, helpful telephone support and appointment scheduling. The following are responsibilities included in this position:

• Use our CRM (Customer Relationship Management) and VOIP phone system to initiate contact with potential customers, (leads provided) qualify and schedule appointments for Sales Consultants
  
• Be well spoken and possess strong writing skills
  
• Answer inbound calls in a timely, friendly and knowledgeable manner
• Evaluate and handle calls that come in from customers/potential customers
• Route calls to other team memberswhen needed
• Make relevant notes from customer interactions
• Boost customer satisfaction by offering anexcellent experience over the phone
  
• Other duties as assigned

Requirements

• Must be outgoing and have strong organizational and communication skills
  
• Technologically proficient and comfortable using email, texting and web;MS Office (Word, Excel), and/or Google Docs
  
• Experience with CRM (Customer Relationship Management) is a plus
  
• Ability to think on your feet, prioritize and handle customer inquiries via telephone, text, messaging, etc.
  
• Customer service experience is a plus
  
• Ability to understand and learn processes quickly
  
• Company laptop, work number, and email address provided
  
• Coverage 8am-6pm (Job Share/Part Time Possibilities)