Member Support Agent, Phones

U of I Community Credit Union; Champaign (IL); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with company match

Generous paid time off

Potential remote work based on绩ance

Job summary

UICCU is seeking a Phone Agent to deliver exceptional member service and financial guidance from the Champaign, IL area. You will listen to members' needs, build relationships, and offer credit union solutions while upholding compliance and security standards.

The role emphasizes loyalty, knowledge of products, and strong communication with both internal and external members, with opportunities for remote work based on performance.

Qualifications

• Three years to five years of similar or related experience.
• A high school education or GED.
• Strong interpersonal and communication skills with diplomacy and tact.

Responsibilities

• Provide solutions for internal and external members.
• Address member inquiries and resolve issues within authorization.
• Refer issues beyond authority to appropriate team members with recommendations.
• Build member loyalty by delivering outstanding service and product knowledge.

Skills

Customer service

Problem solving

Communication

Time management

Education

High school diploma

Tools

CRM software

Job description

Member Support Agent, Phones# Member Support Agent, PhonesHot JobFirst Street Branch - Champaign, IL 61820End Date 11/30/2026## OverviewSalary Range$21.22 - $21.22 HourlyPosition TypeFull TimeJob ShiftDayTravel PercentageNoneCategoryCustomer Service## Description***Looking for more than just a job?*** ***At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply.*** ***We'd love to learn more about you and what you can bring to UICCU***.The Phone Agent is a financial mentor that listens to our members' needs. Phone Agents look out for our members' best interest and offer solutions to improve their financial life. The Agent will expertly represent UICCU and form professional relationships with our members. A Phone Agent will:* Build member loyalty.* Provide solutions for internal and external members.* Build and maintain product knowledge, so they may assist members with financial needs.* Focus on compliance and security.**Essential Functions & Responsibilities*** Consistently provide outstanding service focusing on member service and member loyalty skills.* Efficiently serve members to ensure timely and quality service.* Consistently identify the needs of members and recommend appropriate Credit Union solutions in order to build member loyalty and meet or exceed organizational goals.* Assist members with account needs, answer questions about products and services, and resolve problems that are within their authority to resolve. Refer problems that are beyond their authority to appropriate team members along with their recommendations.* Own internal and external member concerns, issues, and complaints, and ensure the appropriate follow up to achieve proper resolution.**Salary & Benefits*** Starting salary is $21.22 per hour - eligible for performance-based incentives* Comprehensive insurance options including Health, Dental, and Vision for full-time employees.* 401K eligibility, including company match program.* Generous Paid Time Off benefits.* This is a full-time position: Monday through Friday 8:45 a.m. to 5:15 pm & rotating Saturdays 8:45-12:15pm**Location** This position may be located at any of our branch locations in Champaign, McLean, or Vermillion County and may have the opportunity to work remotely based on performance. **UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.** We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. **UICCU continues to be voted a Best Place to Work by its employees!**## Qualifications**Experience** Three years to five years of similar or related experience. **Education** A high school education or GED. **Interpersonal Skills** Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.