Phone Support

EmergencyMD; Irvine (CA); On-site; USD 35,000 - 45,000; Part time

Job summary

EmergencyMD is seeking a Customer Service Representative in Irvine, California. The role involves supporting customers with inquiries, processing orders, and providing top-notch service.

The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

This temporary position requires proficiency in Microsoft Excel and Word, and previous customer service experience is preferred.

Qualifications

• Ability to calculate discounts, commissions, and percentages.
• Strong organisational skills to manage multiple tasks.
• Previous customer service experience preferred.

Responsibilities

• Answer incoming calls and direct them appropriately.
• Assist customers with questions and product availability.
• Process customer orders accurately and efficiently.
• Respond to customer emails in a timely manner.
• Conduct daily follow-ups with customers.
• Check inventory availability and product pricing.

Skills

Customer service skills

Communication skills

Multitasking abilities

Attention to detail

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Job description

Schedule:

• Tuesday – Saturday
• 7:30 AM – 6:00 PM
• Job Term: Temp

Position Summary:

The Customer Service Representative is responsible for supporting customers by handling inquiries, processing orders, maintaining accurate records, and providing excellent customer service. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls and direct calls or messages to the appropriate department
• Assist customers with questions, concerns, and product availability
• Process customer orders accurately and efficiently
• Respond to incoming customer emails in a timely manner
• Conduct daily outbound follow-up calls and emails with customers
• Check inventory availability and product pricing
• Maintain up-to-date knowledge of products and services
• Coordinate with store representatives and internal teams as needed
• Receive and process sales invoices
• Enter invoice details into customer transaction spreadsheets and reports

Job Requirements:

• Ability to calculate discounts, commissions, percentages, proportions, and measurements
• Proficiency in Microsoft Excel and Word
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• English required; Spanish is a plus
• Previous customer service or clerical experience preferred