Phone Room Operator

WUG Wichita Urology Group, P.A.; Wichita (KS); In loco; USD 19.000 - 26.000; Tempo pieno

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Equal opportunity employer

Harassment-free workplace

Growth opportunities

Descrizione del lavoro

Wichita Urology Group is seeking a Phone Room Operator to be the friendly voice for patients, answering and routing calls, scheduling appointments, and guiding patients through their healthcare journey with empathy and clarity.

You’ll also cross-train as a Registration Specialist, with opportunities to grow within the organization while maintaining a patient-centered approach and high standards of care.

Competenze

• 1–2 years of phone operator or registration experience in a medical office.
• Strong customer service orientation and empathy.
• Solid computer skills and experience with multi-line phones.
• Excellent attention to detail and documentation.

Mansioni

• Answer and route incoming calls with professionalism and warmth.
• Schedule appointments using iSalus EHR.
• Use paging and voicemail systems to ensure messages reach the right people.
• Keep patient information accurate and up-to-date.
• Hit weekly call goals and contribute to team targets.
• Assist with patient registration and front desk needs as needed.
• Protect patient confidentiality at all times.
• Tackle additional administrative tasks to keep operations running smoothly.

Conoscenze

Phone operation

Registration experience

Customer service

Multi-line phones

Attention to detail

Communication skills

iSalus EHR usage

Strumenti

iSalus EHR

Descrizione del lavoro

Job Description: Phone Room Operator – Be the Friendly Voice of Wichita Urology!

Department: Registration Status: Non-Exempt Reports to: Registration Manager Location: Wichita, KS Website: www.wichitaurology.com

Who We’re Looking For:

Do you have a gift for great conversations and love helping people feel heard and cared for? If you're a multitasking superstar who thrives in a fast-paced environment, we’ve got just the role for you! Wichita Urology is looking for a Phone Room Operator who’s ready to bring compassion, clarity, and confidence to every call. You’ll be the first point of contact for our patients—answering phones, scheduling appointments, and helping people navigate their healthcare journey with ease and empathy. Bonus: you’ll also be cross-trained as a Registration Specialist, so there’s plenty of opportunity to grow and flex your skills!

What You’ll Be Doing:

• Be the welcoming voice for patients calling Wichita Urology—answering and routing incoming calls with professionalism and warmth
• Schedule appointments using iSalus EHR (we’ll train you!)
• Use paging and voicemail systems to make sure messages get to the right folks
• Keep patient info accurate and up-to-date
• Hit weekly call goals (350-400 calls/week—we believe in setting clear and achievable targets!)
• Assist with patient registration and front desk needs when needed
• Uphold our clinic’s gold-standard of care and guest service: think of yourself as a concierge of kindness
• Protect patient confidentiality like a pro
• Tackle other administrative tasks to keep things running smoothly

What You Bring to the Table:

• 1-2 years of phone operator and/or registration experience in a medical office preferred
• A knack for customer service—you love helping people
• Solid computer skills and comfort with multi-line phones
• Strong attention to detail and documentation skills
• The ability to stay calm, clear, and kind—even on a busy day
• Excellent communication skills—you know how to listen and be heard

What to Expect Physically:

You’ll be sitting, standing, and walking as needed.

Visual focus is important—you’ll be looking at screens and documents often.

What It’s Like to Work Here:

• Fast-paced, patient-centered clinical environment
• Daily collaboration with physicians, staff, and amazing patients
• A supportive, respectful team that values what you bring to the table

Perks of Joining Wichita Urology Group:

We believe in creating a positive, inclusive workplace where you can grow professionally and personally.

We’re proud to be an equal opportunity employer that celebrates diversity and offers a respectful, harassment-free workplace.

Ready to bring your energy, empathy, and expertise to a team that values every voice—starting with yours?

Wichita Urology Group

For more than 80 years, Wichita Urology Group (WUG) has been dedicated to providing comprehensive, patient-centered urologic care to individuals and families throughout Kansas and the surrounding region.

As one of the largest and most established urology practices in the Midwest, our team of board-certified physicians, advanced practice providers, and highly trained clinical staff offer expert diagnosis and treatment for a full spectrum of urologic conditions.

Our providers combine decades of experience with advanced technology and innovative treatment options to deliver exceptional outcomes while maintaining a personalized approach to care.

From routine urologic services to complex surgical procedures, cancer treatment, men’s health, women’s pelvic health, kidney stone management, and advanced diagnostic imaging, we are committed to helping patients achieve the highest quality of life.

At Wichita Urology Group, our mission is to provide compassionate, evidence-based care in a welcoming environment where patients feel heard, respected, and supported throughout their healthcare journey.

Through continuous investment in technology, clinical excellence, and patient education, we remain committed to advancing urologic care for the communities we serve.

Wichita Urology Surgery Center

Wichita Urology Surgery Center (WUSC) is a state-of-the-art ambulatory surgery center dedicated exclusively to providing high-quality outpatient urologic care.

Designed with patient comfort, safety, and efficiency in mind, WUSC offers a convenient alternative to hospital-based procedures while maintaining the highest standards of clinical excellence.

Our experienced surgeons, anesthesia professionals, nurses, and surgical staff specialize in a wide range of urologic procedures utilizing advanced technology and minimally invasive techniques.

By focusing exclusively on urology, our team is able to deliver exceptional expertise, streamlined care, and outstanding patient outcomes.

Patients benefit from a personalized surgical experience, reduced wait times and the comfort of a dedicated team and care.

Our commitment to safety, quality, and patient satisfaction is reflected in every aspect of the surgical experience—from pre-operative education through post-operative recovery.

At Wichita Urology Surgery Center, we are proud to provide comprehensive, coordinated care that ensures patients receive the highest level of treatment.

Together, we are committed to delivering exceptional surgical care with compassion, innovation, and excellence.