Overnight PBX Operator

Davidson Hospitality Group; Miami (FL); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Davidson Hospitality Group is seeking a Telephone/PBX Operator for Cadillac Hotel & Beach Club in Miami Beach. You will be the first point of contact for guests, handling calls with professionalism and efficiency to ensure a memorable guest experience.

The ideal candidate has great communication skills, a positive attitude, and the ability to multitask in a fast-paced hospitality environment. Weekend and holiday availability is required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Previous PBX or multi-line phone system experience preferred.
• Strong customer service skills and the ability to stay calm under pressure.
• Basic computer skills, including Microsoft Office and email.
• Flexible schedule including weekends and holidays.

Skills

PBX operation

Excellent communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Email

Job description

Property Description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami’s vibrant energy.

With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.

Qualifications

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Previous experience operating a PBX or multi-line phone system preferred
• Strong customer service skills and the ability to remain calm under pressure
• Basic computer skills, including proficiency in Microsoft Office and email
• Ability to work a flexible schedule, including weekends and holidays

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.