PBX & Guest Communications Supervisor

Davidson Hospitality Group; Miami (FL); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage (multiple tiers)

Dental & Vision coverage

24/7 Teledoc service

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off (vacation, sick, bereav.

Job summary

Eden Roc Miami Beach, a luxury oceanfront resort in Miami Beach, seeks a Telephone/PBX Operator to be the first point of contact for guests, handling all incoming and outgoing calls with professionalism. Join a vibrant hospitality team committed to exceptional service in a world-class property.

You will support the front desk operations, while delivering a warm, accurate, and proactive guest experience. This role offers exposure to a premier resort environment within the Davidson Hospitality

Qualifications

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Previous PBX experience or multi-line phone system preferred.
• Strong customer service skills and the ability to stay calm under pressure.
• Basic computer skills including MS Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Answer, route, and manage guest and internal calls.
• Provide courteous, responsive service to guests over the phone.
• Coordinate and relay messages accurately and promptly.

Skills

Excellent communication

Flexible schedule

Education

High school diploma

Tools

PBX system

Microsoft Office

Email

Job description

Property Description

Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach!

Overview

We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.

Qualifications

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Previous experience operating a PBX or multi-line phone system preferred
• Strong customer service skills and the ability to remain calm under pressure
• Basic computer skills, including proficiency in Microsoft Office and email
• Ability to work a flexible schedule, including weekends and holidays

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.